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Pharmacy Operations Manager
Houston,TX
"Commit your work to the Lord, and your plans will be established."
Proverbs 16:3
Summary
Christian leader, Army veteran, and dedicated Pharmacy Operations Manager with nearly a decade of experience across diverse healthcare settings, including retail, mail-order, and hospital pharmacy. Guided by faith, integrity, humility, and a commitment to excellence, I strive to lead by example in every aspect of my work. I bring a comprehensive understanding of pharmacy operations, performance metrics, regulatory compliance, and organizational standards, paired with a hands-on leadership style focused on developing high-performing teams.
Honorable service in the United States Army instilled the discipline, adaptability, and team-first mindset that continue to shape my leadership today. Known for a strong work ethic and unwavering commitment, I foster a culture of accountability, operational excellence, and patient-centered care. My progression from pharmacy technician trainee to pharmacy management reflects a dedication to continuous growth, servant leadership, and raising the standard of care delivered to our patients and communities.
Overview
7
7
Years of professional work experience
2
2
Years of post-secondary education
4
4
Certifications
5
5
Awards of Excellence
Accomplishments
Achieved the highest number of awards for Best
Pharmacy Care within the district while also
maintaining #1 ranking in vaccines and overall
performance metrics.
Work History
Pharmacy Operations Manager
Walgreens
Houston, TX
10.2024 - Current
- Oversaw daily pharmacy operations and
technician workflows for a high-volume
pharmacy, maintaining compliance standards
while supporting efficient patient care for 500+
prescriptions daily. - Monitored key performance metrics and
implemented workflow improvements that
increased operational efficiency and helped the
pharmacy consistently meet company targets
and audit expectations. - Led communication and team development
initiatives for pharmacy staff, delegating
responsibilities, coaching technicians, and
supporting rollout of new policies and pilot
programs across a team of 10+ employees.
Inpatient Certified Pharmacy Technician
Baylor St. Luke's Medical Center
Houston, TX
03.2024 - 10.2024
- Delivered medications through Pyxis
automated dispensing systems across multiple
patient care units, ensuring accurate and timely
distribution in a fast-paced hospital
environment. - Managed medication inventory and carousel
replenishment, maintaining stock accuracy and
supporting uninterrupted medication
availability for 300+ daily patient care needs. - Collaborated with nursing staff to prioritize
urgent medication requests, including crash
carts and emergency supplies, while
maintaining proper documentation, storage, and
regulatory compliance.
Senior Certified Pharmacy Technician
Walgreens
Houston, TX
11.2023 - 03.2024
- Provided advanced support in prescription
processing, workflow coordination, and
customer service, contributing to a pharmacy that consistently maintained 95%+ patient satisfaction scores in a high volume retail setting.
- Mentored and trained new pharmacy
technicians on best practices in accuracy, safety, and patient interaction, contributing to reduced workflow errors and stronger team performance.
- Assisted pharmacy leadership with daily
operations, policy implementation, and
performance initiatives, helping the pharmacy meet company compliance and operational efficiency goals.
Infantry Fire Team Leader
United States Army
Fort Bragg, NC
12.2022 - 11.2023
- Operated in high-pressure, mission-driven
environments, maintaining 100% accountability of assigned weapons, equipment, and readiness standards in compliance with Army regulations. - Supported operational planning, field training exercises, and readiness drills, contributing to unit effectiveness, discipline, and mission readiness across multi-day training cycles.
- Developed leadership and team coordination
skills by mentoring junior soldiers, reinforcing
standards, and fostering a culture of
accountability, trust, and consistent performance.
Certified Pharmacy Technician
CVS Pharmacy
Houston, TX
06.2022 - 12.2022
- Processed 200โ350+ prescriptions weekly with high accuracy while ensuring compliance with state/federal regulations and maintaining efficient workflow in a high-volume retail pharmacy setting.
- Managed high-volume patient communication, including phone calls, prescription status inquiries, and vaccine scheduling support, ensuring timely responses and smooth front-end operations.
- Supported pharmacists with prescription
verification, insurance resolution, inventory
coordination, and patient-facing services,
including vaccine education and post-care
guidance while training new technicians on
workflow and communication standards.
Mail Order Pharmacy Technician
Thirty Madison
Houston, TX
11.2021 - 12.2022
- Operated and maintained the Tension Load
Dispensing Unit to ensure accurate, high-
volume medication dispensing in compliance
with pharmacy protocols and safety standards. - Prepared and packaged medications for
shipment, including labeling, sealing, and
verifying all documentation for accuracy and
completeness. - Managed an average workflow of 2,700
prescriptions daily with a strong focus on
precision, compliance, and operational
efficiency.
Pharmacy Technician Trainee
Walgreens
Houston, TX
11.2019 - 11.2021
- Operated in a reduced-staff, high-volume
COVID-era pharmacy model (2-person tech +
pharmacist teams), processing and entering
prescription orders with high accuracy under
sustained operational pressure.
Education
Associate of Science - Biology
08.2022 - 05.2024
Certification
- Pharmacy Technician Certification Board (CPhT)
- American Heart Association CPR Certificate
- American Pharmacist Association Immunization Certificate
- Texas State Board of Pharmacy Registered Technician
- American Red Cross BLS Certification
- Department of Defense Tactical Combat Casualty Care (TCCC)
Skills
- Pharmaceutical inventory oversight
- Clinical patient assistance
- Team-oriented approach
- Effective multitasking
- Strategic issue analysis
- Adaptability
- Interpersonal skills
- Team leadership
- Workflow optimization
- Medication distribution
Timeline
Pharmacy Operations Manager - Walgreens
10.2024 - Current
Inpatient Certified Pharmacy Technician - Baylor St. Luke's Medical Center
03.2024 - 10.2024
Senior Certified Pharmacy Technician - Walgreens
11.2023 - 03.2024
Infantry Fire Team Leader - United States Army
12.2022 - 11.2023
Houston Community College - Associate of Science, Biology
08.2022 - 05.2024
Certified Pharmacy Technician - CVS Pharmacy
06.2022 - 12.2022
Mail Order Pharmacy Technician - Thirty Madison
11.2021 - 12.2022
Pharmacy Technician Trainee - Walgreens
11.2019 - 11.2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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