Hi, I’m
Samson Afolabi
Dallas
Summary
Dedicated and results-driven Cybersecurity Specialist with 7+ years of experience across technical support, threat analysis, and risk mitigation in both in-office and remote environments. Adept at implementing enterprise-level security protocols, managing incident response, and ensuring data protection for top-tier financial and tech organizations. Proven track record of enhancing system integrity and reducing vulnerabilities. Ready to bring immediate value to a forward-thinking cybersecurity team.
Overview
7
years of professional experience
1
Certification
Work History
CrowdStrike
Cybersecurity Analyst II
06.2022 - 08.2025
Job overview
- Monitored global client endpoints for advanced threats using Falcon EDR platform.
- Investigated and triaged security incidents, reducing average response time by 35%.
- Conducted digital forensics for post-breach analysis and root cause identification.
- Collaborated with DevSecOps to integrate automated threat detection pipelines.
- Delivered executive reports on risk metrics and mitigation strategies.
- Remote
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
- Conducted security audits to identify vulnerabilities.
- Analyzed security incidents post-resolution, identifying areas for improvement in both technical controls and incident response processes.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
- Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
- Performed risk analyses to identify appropriate security countermeasures.
- Optimized security monitoring processes by implementing automated tools for real-time threat detection and analysis.
Cisco Systems
Cybersecurity Operations Associate
05.2020 - 05.2022
Job overview
- Conducted vulnerability assessments across cloud and on-premises systems.
- Maintained SIEM rules and dashboards (Splunk) for real-time alerting and trend analysis.
- Assisted in compliance readiness for SOC 2 and ISO 27001 audits.
- Worked closely with red team for penetration testing and purple teaming simulations.
- Remote
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Followed shipping and receiving procedures for goods and materials.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Chase Bank (JPMorgan Chase)
Technical Support Specialist
05.2018 - 04.2020
Job overview
- Provided Tier II support for over 1,000 users across multiple branches.
- Diagnosed system vulnerabilities and escalated incidents to the cybersecurity team.
- Assisted in implementing multi-factor authentication and password policy updates.
- Created user training documentation on phishing and social engineering awareness.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved [Number] technical support inquiries per day.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Recorded and maintained relevant notes for each client and work order.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
San Antonio CollegeSan Antonio, TX
Associate Degree from Cybersecurity
Skills
- Threat identification and mitigation
- Network Security Monitoring
- Risk Assessment & Management
- Security Information and Event Management (SIEM)
- Endpoint Protection (EDR)
- Vulnerability Scanning Tools (Nessus, Qualys)
- Firewalls & Intrusion Detection Systems (IDS/IPS)
- Cloud Security (AWS, Azure)
- Incident Response & Forensics
- Python & PowerShell scripting
- Security Compliance (HIPAA, PCI-DSS, NIST, ISO 27001)
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Certification
- CompTIA Security+
- Certified Ethical Hacker (CEH)
- AWS Certified Security – Specialty (in progress)
- Certified Forensic Specialist
Languages
English
Full Professional
Timeline
Cybersecurity Analyst II
CrowdStrike
06.2022 - 08.2025
Cybersecurity Operations Associate
Cisco Systems
05.2020 - 05.2022
Technical Support Specialist
Chase Bank (JPMorgan Chase)
05.2018 - 04.2020
San Antonio College
Associate Degree from Cybersecurity
Similar Profiles
Sunil MishraSunil Mishra
Program Manager at CrowdStrikeProgram Manager at CrowdStrike
CHRISTOPHER COLLINSCHRISTOPHER COLLINS
Cloud Technical Support Engineer at CrowdStrikeCloud Technical Support Engineer at CrowdStrike
Shane McRaeShane McRae
AWS Strategic Sales East at CrowdStrikeAWS Strategic Sales East at CrowdStrike
EVAN GEORGEEVAN GEORGE
91B Wheeled Vehicle Mechanic / 68J Medical Logistics at U.S. Army91B Wheeled Vehicle Mechanic / 68J Medical Logistics at U.S. Army
Carlos AguilarCarlos Aguilar
Warehouse Worker at AmazonWarehouse Worker at Amazon