Chad Ballard
Riverview,FL
Summary
Seasoned Telecommunications Analyst with over ten years of experience. Demonstrates strong organizational skills and reliability, effectively managing multiple priorities with a positive attitude. Recognized for a proactive mindset, consistently taking on additional responsibilities to drive team success.
Overview
13
13
years of professional experience
Work History
Cybersecurity Analyst II
Syniverse Technology
02.2023 - Current
- Analyzed post-resolution security incidents to enhance technical controls and response processes.
- Developed cybersecurity playbooks to improve incident response times.
- Implemented automated tools for real-time threat detection and security monitoring.
- Collaborated with CAO Team to reduce false positives by fine-tuning detection parameters.
- Utilized advanced cybersecurity tools for continuous IT infrastructure monitoring and protection.
- Promoted cross-departmental collaboration to integrate security best practices in IT projects.
SE Customer Operations
Syniverse Technologies
02.2022 - 02.2023
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Performed business analysis and provided guidance on best practices and various approaches.
Support Specialist II
Syniverse Technologies
01.2016 - 01.2022
- As a Support Specialist II, I investigated and supported Syniverse's products and services. My position as a senior first-level support SME is to help my team with product training and group coaching. I was also responsible for everyday ticket resolution and support just as we do as Support Specialist I's. Our mission is to provide excellent customer service and resolve issues as soon as possible.
Implementation Specialist II
Syniverse Technologies
01.2015 - 01.2016
- As an Implementation Specialist, I managed multiple projects at any given time. I coordinated migrations of core products and services and built new ones to drive revenue with incredible customer support and time management. I also maintained meeting minutes and agendas for weekly meetings and created and kept current all project plans and audits for my projects. When the projects ended, I oversaw turning the customer and products over to support and marking them as complete and “In Production.”
Support Specialist I
Syniverse Technologies
01.2012 - 01.2015
- As a Support Specialist, I investigated and supported all of Syniverse's products and services. As first-level support, I was responsible for gathering the required information from our customers for our investigation. We then reach out to our support teams or vendors with this information. Our mission is to provide excellent customer service and resolve issues as soon as possible.
Education
Bachelor of Science - Electronic Engineering Technology
ITT Technical Institute
Tampa, FL06.2002
Skills
- Process Improvement Initiatives
- Process Development and Streamlining
- Database Maintenance
- Troubleshooting, Diagnosing, and Resolving Technical Problems
- Network security
- Digital forensics
- Incident response
- Attention to detail
- Incident response management
- Log analysis
- Analytical thinking
Timeline
Cybersecurity Analyst II
Syniverse Technology
02.2023 - Current
SE Customer Operations
Syniverse Technologies
02.2022 - 02.2023
Support Specialist II
Syniverse Technologies
01.2016 - 01.2022
Implementation Specialist II
Syniverse Technologies
01.2015 - 01.2016
Support Specialist I
Syniverse Technologies
01.2012 - 01.2015
Bachelor of Science - Electronic Engineering Technology
ITT Technical Institute
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