SARAH WOOD
Anaheim,CA
Summary
Sarah Wood:
Talented professional, knowledgeable leader, and dedicated problem solver. Brings years of valuable expertise to forward company objectives. Approaches situations with creative thinking and intentional solutioning with the organizations desired state in mind. Attentive to detail with experience in coordinating projects, programs and improvements. Trusted strategic partner with a proven track record in relationship management and organizational change.
Overview
16
16
years of professional experience
Work History
CyberSecurity: Service Delivery, Project Manager, Process Manager
Armavel LLC - Full Time 40+hrs/wk
03.2019 - Current
- Developed, deployed, and maintained software delivery program for large federal agency. This included collaborating with and directing a high performing cross-functional team including both government personnel and contractors from multiple programs.
- Hired and managed team of 55+ team members/direct reports and provide leadership and direction to an additional 50+ team members from other companies
- Oversee team managing over 180 open projects and requests
- Developed leaders across Armavel and other teams.
- Led operations, process creation and team performance through complex FedRAMP and Agency Authorization steps for SaaS & PaaS products in partnership with The Department of Veteran Affairs (VA) and the Federal Risk and Authorization Management Program (FEDRAMP).
- Provide data analytics and assessment regarding team performance, delivery pipelines, and potential bottlenecks.
- Developed data metrics to garner executive adoption of expansion program resulting in contract modification doubling our team.
- Designed curriculum and training program for onboarding employees across multiple companies reducing time to competency by at least 25% and expediting value add for new employees
- Maintained relationship with Federal and contractor stakeholders across VA and FedRAMP Program Management Office (PMO)
- Designed new system for team functionality and metric transparency across varying lenses of oversight and management
- Attention to detail - thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the service or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.
Small Business Owner
Marketplace Innovations - P/T Time 10-25hrs/wk
Walla Walla, WA
10.2006 - Current
- As a consultant, I have extensive experience in customer service, thought leadership, operations, and process development, as well as solutioning with the end in mind
- I have a keen strategic mind and am exceptionally skilled at surveying a situation, seeing what might break, what’s viable, and immediately solutioning for success
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Led business planning, developed market strategy and established direct procurement of products
- Supported multiple small business through technology adoption
- Proven track record of taking someones idea or vision and creating a successful product or business model
Assistant Store Manager
Pier 1 - Full Time 40hrs/wk
Redding, CA
08.2010 - 11.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Fully trained to handle the store autonoumously.
Shift Lead
Bath And Body Works - Part Time 25-30hrs/wk
Redding, CA
04.2010 - 08.2010
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Gained the trust of store and district leadership.
General Manager
Party Extraordinaire - Full Time 35-40hrs/wk
Redding, CA
02.2008 - 10.2009
- Developed and maintained relationships with customers and suppliers
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and interactions with the public
- Implemented operational strategies and effectively built employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed large marketing initiatives bringing 1000+ visitors to the facility on a single day and engaging 20+ community businesses.
Education
Bachelor of Arts - Business Administration and Human Resource Management
Simpson University
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Master of Science - Cyber Security Operations and Leadership, Planned
San Diego University
04.2023
Skills
- Organizational Transformation
- Strategy Implementation
- Critical Thinking
- Oral Communication
- Problem Solving
- Attention To Detail
- Client Needs Assessment
- Best Practices and Methodologies
- Problem Solving
- Process Improvement Initiatives
- Constructive Feedback
- Project Tracking
- Business Requirements Documents (BRDs)
- Stakeholder Negotiations
Timeline
CyberSecurity: Service Delivery, Project Manager, Process Manager
Armavel LLC - Full Time 40+hrs/wk
03.2019 - Current
Assistant Store Manager
Pier 1 - Full Time 40hrs/wk
08.2010 - 11.2021
Shift Lead
Bath And Body Works - Part Time 25-30hrs/wk
04.2010 - 08.2010
General Manager
Party Extraordinaire - Full Time 35-40hrs/wk
02.2008 - 10.2009
Small Business Owner
Marketplace Innovations - P/T Time 10-25hrs/wk
10.2006 - Current
Bachelor of Arts - Business Administration and Human Resource Management
Simpson University
Master of Science - Cyber Security Operations and Leadership, Planned
San Diego University
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