SAMSON AKLILU
Concord,NC
Summary
Detail-oriented professional with a solid foundation in customer service and retail operations. Proven reliability in handling transactions, maintaining accurate records, and utilizing technical skills to enhance operational efficiency. Currently pursuing a Bachelor’s degree in Computer Science, combining technical education with hands-on experience to support customer satisfaction.
Overview
10
10
years of professional experience
Work History
Security Officer
PULSE SIGNAL SECURITY
North Carolina, USA
01.2025 - 01.2026
- Monitored assigned areas to ensure safety, security, and compliance with operational standards.
- Monitored security cameras and observed activities for unusual or potentially unsafe situations.
- Checked credentials to maintain security protocols for authorized access of authorized visitors and employees to uphold site security protocols.
- Followed established security procedures, site-specific requirements, and company policies.
- Maintained daily security logs to provide accurate records of activities and observations for incident analysis.
- Prepared incident reports when security or safety incidents occurred.
- Communicated important information clearly to supervisors and appropriate personnel.
- Used security and computer systems to monitor activities and document required information.
- Protected confidential and sensitive information encountered during assigned duties.
Retail Associate / Customer Service
ARSENAL RETAIL GROUP
Columbus, USA
01.2017 - 01.2025
- Provided professional customer service and assisted customers with product information, purchases, returns, and exchanges.
- Operated point-of-sale systems and processed customer transactions accurately.
- Handled cash and electronic payments while following established company procedures.
- Addressed customer questions and concerns promptly, ensuring a positive shopping experience.
- Handled multiple customer requests efficiently, ensuring accuracy and high-quality service.
- Worked effectively with coworkers to complete daily responsibilities and support customer needs.
- Used computer systems to support sales transactions and daily retail operations.
- Received, organized, and stocked merchandise to maintain product availability.
- Assisted with inventory counts and maintained accurate product organization.
- Maintained organized store environment and appealing merchandise displays to enhance customer engagement.
Customer Service / Retail Associate
PARADISE GIFT SHOP
Columbus, USA
01.2016 - 01.2024
- Delivered professional, friendly, and efficient customer service to travelers and customers in a fast-paced airport retail environment.
- Guided customers through product selection, purchases, returns, and inquiries to enhance their shopping experience.
- Responded to customer inquiries by phone and in person, ensuring clear and professional communication for effective resolution.
- Listened to customer concerns, identified problems, and provided appropriate assistance or solutions.
- Operated point-of-sale systems and accurately processed cash, credit/debit card, and other payment transactions.
- Handled cash responsibly and followed established cash-handling, transaction, and company procedures.
- Used computer systems to process sales and support daily retail operations.
- Received, organized, and restocked merchandise to maintain product availability and organized displays.
- Coordinated with coworkers to fulfill daily responsibilities and streamline store operations.
- Maintained professionalism, accuracy, and attention to detail while serving customers during busy periods.
- Followed company policies, airport requirements, and established operating procedures.
- Provided services in a busy airport retail setting at CMH Airport.
Education
Bachelor of Science - Computer Science
FRANKLIN UNIVERSITY
Columbus, OH05-2027
Associate of Applied Science - Web Site Development
CENTRAL OHIO TECHNICAL COLLEGE
Newark, OH01-2023
Skills
- Surveillance Technology Computer Applications
- Surveillance Technology
- Security Systems Monitoring
- Incident Reporting
- Incident Documentation
- Incident Analysis
- Emergency Response
- Crisis Management
- Threat Assessment
- Access Control
- Patrol Procedures
- Records & Documentation
- Data Reporting
- Information Accuracy
- Attention to Detail
- Problem Solving
- Policy & Procedure Compliance
- Cash Handling
- Point of Sale Systems
- Inventory Support
- Data Entry
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Google Workspace
- Windows
- Software Troubleshooting
- Teamwork
- Customer Relations
- Customer Service
- Written and Verbal Communication
- Organization
- Time Management
- Confidentiality
- Surveillance Techniques
- Windows
- Software Troubleshooting
- Incident Analysis
- Report Management
Core Competencies
Customer Service, Customer Relations, Administrative Support, Data Entry, Records & Documentation, Information Accuracy, Cash Handling, Point-of-Sale Systems, Inventory Support, Attention to Detail, Problem Solving, Written & Verbal Communication, Organization, Time Management, Teamwork, Confidentiality, Policy & Procedure Compliance, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Google Workspace, Computer Applications, Database Fundamentals, Technical Troubleshooting
Additional Qualifications
- Strong attention to detail and commitment to accurate work.
- Experienced working directly with customers in fast-paced professional environments.
- Comfortable handling confidential and sensitive information.
- Strong ability to follow policies, procedures, and detailed instructions.
- Quick learner who adapts effectively to new software, systems, and processes.
- Strong written and verbal communication skills.
- Dependable, organized, punctual, and professional.
- Comfortable working independently and as part of a team.
- Strong analytical and problem-solving abilities.
- Authorized to work in the United States.
Timeline
Security Officer
PULSE SIGNAL SECURITY
01.2025 - 01.2026
Retail Associate / Customer Service
ARSENAL RETAIL GROUP
01.2017 - 01.2025
Customer Service / Retail Associate
PARADISE GIFT SHOP
01.2016 - 01.2024
Bachelor of Science - Computer Science
FRANKLIN UNIVERSITY
Associate of Applied Science - Web Site Development
CENTRAL OHIO TECHNICAL COLLEGE