Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Acquah

Goleta,CA

Summary

Motivated Versatile Analyst specializing in Project and practice management implementing Epic EHR/EMR systems. Intelligent, insightful and pragmatic with resourceful and detail-oriented approach. Versed in several Ambulatory/Inpatient Epic modules and familiar with all facets of operations.

Capable Project Manager/Systems Analyst with 7+ years of experience boosting business operations by delivering customized Health IT solutions. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements and updates to existing systems and new hardware and software systems for users. Known for successfully optimizing systems to meet standards changing demands, enhancing collaboration and improving security. Extensive Epic training and personalization. Logical Extensive experience working with diverse customers and communicating technical concepts to non-technical audiences. Quick learner to learn new systems and concepts.

Overview

14
14
years of professional experience

Work History

Systems Analyst

Devereux Foundation
05.2022 - Current
  • Troubleshot and resolved problems with programs and systems.
  • Assisted with post-implementation troubleshooting of new applications and application upgrades.
  • Coordinated with management team to understand project needs and provide needed support to meet targets.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Spearheaded project meetings with team members to discuss ongoing, planned and recently completed projects.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Dictated roles and responsibilities for each member of 18 person team.
  • Maintained project schedules by managing deadlines and adjusting workflow as needed.
  • Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
  • Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
  • Arranged meetings with external organizations and stakeholders, overseeing all logistical needs for several personnel.
  • Oversaw each step of Epic project, meeting goals and achieving goals.
  • Integrated project management office work plans with change implementation frameworks to ensure process alignment with six-phase improvement methodology and initiatives.

Project Manager/Systems Engineer

Tencent Group Of Companies
06.2017 - 03.2021
  • Effectively handled the communications between in-house software team, clients, and stakeholders.
  • Oversaw development, testing, and rollout of complete suite of Web-based software solutions.
  • Resolved issues immediately so that all project deliverables met key milestones as defined by stakeholders.
  • Traveled to client sites and answered questions via phone and email so that issues were remedied quickly.
  • Reviewed, analyzed, and recommended software solutions for specific project needs.
  • Developed streamlined task system to provide more effective workflows for both peers and management staff.
  • Led cross-functional team to manage compliance data and develop processes to update systems, including Epic class room program, (TDR) Technical dress rehearsals with compliance information requirements.
  • Direct offsite team design and standardized 3+ processes resulting in maximized team resources and management.
  • Maintained project schedules by managing deadlines and adjusting workflow as needed.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
  • Tracked costs and expenses and assessed closely against original project budget.
  • Oversaw 6 team, project milestone completion and quality of work performed.
  • Arranged meetings with external organizations and stakeholders, overseeing all logistical needs for ,management personnel.
  • Procured software, hardware and infrastructure required to meet program demands.
  • Developed notes and implemented strategic charts, workflow and analytic reports to manage project data and keep leadership informed of progress.
  • Developed comprehensive Epic personalization solutions for 8 clients.

Systems Engineer

METROPOLITANT LIFE INSURANCE COMPANY
02.2014 - 06.2016
  • Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
  • Wrote technical documentation for use in training manuals and support materials.
  • Tested systems during each step of implementation and deployment processes.
  • Recommended improvements to technical practices to enhance operations.
  • Maintained security, backup and redundancy strategies to reduce threat of losing sensitive information permanently.
  • Applied system updates to reduce impact to efficiency and equipment.
  • Modeled detailed simulations of proposed systems to detect potential bottlenecks and faults without escalating development costs.
  • Collected and defined customer requirements for post-delivery performance of developed systems.
  • Applied various scientific principles and theories to system design, helping to create viable initial prototypes.
  • Supported design and analysis of proposed systems, offering input on suggested performance metrics and more.
  • Performed functional analysis of internal prototypes and simulations, collating data into reports on produced results.
  • Translated customer requirements into technical metrics for integration into developed systems.
  • Analyzed requirements and implemented systems to deliver comprehensive development life cycle solutions.

Assistant Project Coordinator

Komfo Anokye Teaching Hospital, KATH
08.2010 - 12.2014
  • Prioritized needs and delegated assignments to handle multiple projects simultaneously.
  • Assessed, monitored and reported on work progression.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Produced status reports for customers and senior management.
  • Managed work streams for both routine and special projects simultaneously.
  • Implemented procedural updates to correct deficiencies and improve operations.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Assembled briefs and prepared PowerPoint presentations.
  • Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings.
  • Eliminated downtime by troubleshooting installation issues through timely completion.
  • Diminished project gaps to promote smooth workflow.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.

Education

Master of Science - Computer Networking And Telecommunications

Jiangsu University of Science And Technology
China
06.2019

Bachelor of Science - Information Technology

University of Education Winneba
Ghana
07.2014

Skills

  • Certificate in Microsoft Power BI Data Analyst Professional
  • Certified Business Analysis Professional (CBAP)
  • Certified PMP
  • Data extraction
  • Strategic planning and review
  • Information security
  • Strong analytical and problem-solving skills
  • Strong experience in SAP/ERP Configuration Systems
  • Experience working with Fiori
  • Capacity and scalability planning
  • Project documentation

Timeline

Systems Analyst

Devereux Foundation
05.2022 - Current

Project Manager/Systems Engineer

Tencent Group Of Companies
06.2017 - 03.2021

Systems Engineer

METROPOLITANT LIFE INSURANCE COMPANY
02.2014 - 06.2016

Assistant Project Coordinator

Komfo Anokye Teaching Hospital, KATH
08.2010 - 12.2014

Master of Science - Computer Networking And Telecommunications

Jiangsu University of Science And Technology

Bachelor of Science - Information Technology

University of Education Winneba

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