Samuel Alexander Johnson
Las Vegas,NV
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Client Service Manager
Palamerican Security
Las Vegas, NV
04.2026 - Current
- Developed and implemented client service strategies to enhance customer satisfaction and retention.
- Led cross-functional teams to address client needs and improve service delivery efficiency.
- Analyzed client feedback to identify areas for service improvement and drive process enhancements.
- Established strong relationships with clients, ensuring proactive communication and issue resolution.
- Managed escalated client issues, providing timely resolutions to maintain positive relationships.
- Collaborated with internal departments to streamline operations and enhance overall service quality.
RTC Transit Security Supervisor/Lieutenant
Inter-con Security Services
Orange County, CA
08.2023 - 02.2026
- Interview/Weekly Teams Meetings
- Assist With Operations Or Client Relations (Daily)
- Daily Briefings With Officers.
- Post Inspections, Medical Transport If Needed.
- Officer Coaching, Disiplinary Write Ups.
- Trained and mentored security personnel on effective response strategies and emergency procedures.
- Supervised daily security operations to ensure compliance with protocols and procedures.
Regional Operations Manager
Wgs Group
Beverly Hills, CA
03.2025 - 12.2025
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Traveled to over 5 locations per week to manage each zone and perform reviews of individual managers and employees.
- Developed processes to save on costs and prevent losses.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Sales Consultant
Mazda Dealership
Claremont, CA
06.2022 - 06.2023
- Follow Up on daily leads.
- Set customer appointments.
- Meet with customers daily to assist with vehicle needs.
- KBB trade assessments.
- Test drive customers.
- Collect information to complete a credit application.
- Complete 4 square of price/payment structure with customers.
- Deliver Vehicle to customer upon completed sale.
Sr. Sales Consultant
United Security Service
Corona, CA
10.2021 - 06.2022
- Meet with clients.
- Evaluation of Job site ( location )
- Create proposal estimates for customers.
- Account set-up , Job walk, Lead follow ups, Customer Service Calls.
Field Manager/Supervisor/Patrol Driver
Allied Barton/Allied Universal
Las Vegas, NV
04.2015 - 10.2021
- Interview/Training New Hires.
- Assist Operations Or Client Manager when needed.
- Issue Disciplinary Form If Needed.
- Post Inspections, Medical Transport.
- Pick up and Drop off timesheets.
- Meeting with clients once a week/Return Emails.
- Assign timesheets.
- Schedule interviews.
- Winteam Experience/Excel/TrackTic.
Security Officer/Account Manager/Supervisor
Marksman Security
Henderson, NV
04.2015 - 06.2021
- Issue Uniforms/Weekly Teams Meeeting.
- Camera monitoring.
- Patrolling assigned dock areas.
- Vehicle enforcement.
- Assign timesheets.
- Schedule interviews/Schedule Shifts/Payroll.
- Winteam Experience.
- Training New Hires.
Security Officer
U.S Security
Riverside, CA
12.2011 - 11.2012
- Log in patients.
- Monitor entrance doors.
- Help patients with directions.
- D.A.R reports.
- Interior and exterior patrols.
Armed Patrol Supervisor
Admiral Security
Long Beach, CA
11.2009 - 12.2011
- Monitoring Entrance Area's.
- D.A.R Every Hour Or Half An Hour.
- Customer Service.
Security/Supervisor
Platt Security
Long Beach, CA
09.2007 - 11.2009
- Residential Patrol's In Vehicle Or On Bike.
- Vehicle Inspection.
- Authorized Vehicle Tow's.
- Training New Officers On Site Duties.
- Some clerical work.
- Assist With New Hire's.
Education
Criminal Justice
Riverside Community College
Riverside, CA01-2020
Degree -
Le Cordon Bleu
Las Vegas, NV01-2013
High School Diploma -
Hillside High School
Upland, CA01-2003
Skills
- De-escalation tactics
- CPR and first aid
- FEMA certification
- Problem solving
- Microsoft Office proficiency
- Excel expertise
- Leadership skills
- Communication skills
- Surveillance systems
- Incident management
- Emergency response
- Risk assessment
- Policy enforcement
- Client relations
- Team leadership
- Recruiting and hiring
- Client relationship building
Accomplishments
- Supervised team of 75 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- P.I.L.B Card / Unarmed/Armed NV (Current)
- FEMA training certifications/CPR/First Aid
- B.S.I.S training Course 40hrs: Guard Card, CA, Firearm Permit (ALL CURRENT)
- Health card NV
- Alcohol Awareness Card (TAM) NV
- Non-Gaming Unarmed Security Card NV
References
- Darnell Reshard, 702-497-8166, Friend
- Chris Witts, 808-673-8118, Friend
- Julian Cole, 678-886-3127, Friend
Mobile Phones
- 840-207-8110
- 702-955-9178
Professional References
- Mike Gooch, Director Of Facilities, Meggit Sensing Systems, Orange County, CA, 949-545-8085
- Esthon Smith, Sheriff/Detective, San Bernardino County Sheriff's, Victorville, CA, 909-764-1602
Languages
English
Full Professional
Timeline
Client Service Manager
Palamerican Security
04.2026 - Current
Regional Operations Manager
Wgs Group
03.2025 - 12.2025
RTC Transit Security Supervisor/Lieutenant
Inter-con Security Services
08.2023 - 02.2026
Sales Consultant
Mazda Dealership
06.2022 - 06.2023
Sr. Sales Consultant
United Security Service
10.2021 - 06.2022
Field Manager/Supervisor/Patrol Driver
Allied Barton/Allied Universal
04.2015 - 10.2021
Security Officer/Account Manager/Supervisor
Marksman Security
04.2015 - 06.2021
Security Officer
U.S Security
12.2011 - 11.2012
Armed Patrol Supervisor
Admiral Security
11.2009 - 12.2011
Security/Supervisor
Platt Security
09.2007 - 11.2009
High School Diploma -
Hillside High School
Degree -
Le Cordon Bleu
Criminal Justice
Riverside Community College