Joshua Pietila
Rosemount,Minnesota
Summary
Ethical Community Service Officer adept at providing effective and professional support to the public. Strengths include traffic control, ordinance enforcement and inspections. Friendly and reliable to work independently with minimal supervision.
Overview
11
11
years of professional experience
Work History
Community Service Officer
Minneapolis Airport Police Department
04.2023 - Current
- Promoted positive community relations by attending various events as a representative of the police department.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Wrote citations for offenders and explained procedures.
- Enhanced community safety by conducting regular foot and vehicle patrols.
- Traffic control
Dakota County 911 Dispatcher
08.2021 - 04.2023
- I am currently a 911 dispatcher for Dakota County
- I’m responsible for answering 911 calls, and dispatching out Police, Fire and EMS to emergent calls.
Security Officer
Fairview Health Services
11.2018 - 08.2021
- I am a full-time Security Officer at Fairview Health services
- I’m responsible for ensuring the safety and security of the hospital, staff and patients
- Some of my duties include performing locks and unlocks, responding to suspicious activity and patrolling the campus
- I also write reports re accounting calls I respond to
- I perform walking, and vehicle escorts for staff and visitors
- Another responsibility I have is performing controlled access on overnights.
Public Safety Officer
St. Catherine University
07.2017 - 11.2018
- I am a full-time shuttle driver responsible for driving and dropping off students at different universities
- I also pick up officer shifts when they become available
- On the officer shifts I patrol the campus, respond to medical calls, door unlocks, door pulls, security checks, escorts and I also keep an eye out for suspicious activity.
Customer Service agent
Fedex
02.2014 - 07.2017
- I am a full-time float Customer Service agent
- I am constantly moving from different positions adapting to the environment
- I take care of customers, FedEx drivers and answering questions Coworkers have for me
- I also run reports, fix problem packages, answer phones and train coworkers when needed.
Crew member
Chipotle Mexican Grill
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Science - Culturally Responsive Profession Peace Officer
Inver Hills Community College
2500 80th St E, Inver Grove Heights, MN 55076Roseville area highschool
Skills
- Running Reports
- Works well in a team
- Taking initiative
- Customer service communication
- Hard worker
- Can multitask
- Does well under pressure
- Solve complex issues
- Knowledgeable with computers/software’s
- Lock up/close warehouse
- Defensive tactics training
- De-escalation tactics
- Taser Training
- Leadership ability in stressful situations
- Community Engagement
- Service Calls
Additionalskillsabilities
- Training Coworkers
- Can work independently
- Running Reports
- Works well in a team
- Taking initiative
- Customer service communication
- Hard worker
- Can multitask
- Does well under pressure
- Solve complex issues
- Knowledgeable with computers/software’s
- Lock up/close warehouse
- Defensive tactics training
- De-escalation tactics
- Taser Training
References
- Ashley Gerdes, Medical Nursing Supervisor, 507-327-1033
- Ross Simonov, Supervising Security Officer, 952-212-9962, ross.simonov@gmail.com
- Jennifer Melton, Dakota 911 dispatcher, 952-210-1564
Timeline
Community Service Officer
Minneapolis Airport Police Department
04.2023 - Current
Dakota County 911 Dispatcher
08.2021 - 04.2023
Security Officer
Fairview Health Services
11.2018 - 08.2021
Public Safety Officer
St. Catherine University
07.2017 - 11.2018
Customer Service agent
Fedex
02.2014 - 07.2017
Crew member
Chipotle Mexican Grill
Associate of Science - Culturally Responsive Profession Peace Officer
Inver Hills Community College
Roseville area highschool
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