Samuel Andersen
Chisago City,MN
Summary
10 years of experience operating and maintaining mission-critical data centers. Strong technical knowledge across critical infrastructure components, including medium-voltage systems, UPS systems, batteries (VRLA and lithium), transformers, switchgear, ATS, PDUs, generators, fuel systems, chiller plants, direct-to-chip cooling, rack-level cooling (CRAH/CRAC/CRCU), HVAC, boilers, and fire/life safety systems.
Leveraged operational and data center experience to monitor customer go-live deployments, proactively identifying electrical and mechanical risks before they occur. These efforts ensured no interruptions to customer equipment, and provided ownership teams with the confidence to proceed with fast-paced deployments.
Highly experienced in incident response, managing escalations and bridge calls, providing real time solutions and identifying root causes. Proven ability to communicate impact, risk, and resolution status to executive leadership in an easy-to-understand manner.
Led and managed operations teams and deployment projects ranging from small electrical upgrades to large-scale deployments, maintaining 100% customer uptime through real-time issue resolution, disciplined training, and detailed documentation and procedures.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Legacy MSP - Assistant Critical Facilities Manager
T5 Data Centers
Minneapolis, Minnesota
10.2023 - Current
- Managed critical operations team with 100% uptime
- Managed emergency response events, and resolved critical incidents with no impact to customers.
- Oversaw preventive and corrective maintenance for electrical and mechanical infrastructure, including UPS systems, generators, switchgear, chillers, associated HVAC and mechanical gear.
- Created and deployed CMMS calendar and updated site asset list
- Served as subject matter expert for Building Management Systems (BMS), monitoring alarms, trends, system performance, and corrective repairs
- Planned and executed infrastructure upgrades, and electrical cut-overs while maintaining customer live operations
- Provided insight to construction, engineering, and ownership teams by identifying potential design and scope gaps, helping mitigate risks to project schedule and budget
- Developed SOPs, MOPs, and APs to properly maintain equipment and reduce operational risk
- Managed vendors and service providers supporting both construction and operations
- Supported audits, compliance reviews, permitting applications, and operational documentation
- Assisted with commissioning, testing, and turnover of new infrastructure equipment
- Provided operational input on electrical, mechanical, and cooling infrastructure designs, drawings, and installations
- Developed preventive maintenance schedules for newly installed infrastructure equipment to ensure reliability, and long-term operation
- Drafted and managed procurement documentation such as SOWs, MSAs and COs
- Assisted in creating and managing building operations CAPEX and OPEX budgets
Server Admin BMS Automation SME
Delta Airlines
Eagan, Minnesota
01.2018 - 12.2024
- Managed monthly security patching for critical server infrastructure and documented compliance
- Led windows server upgrades coordinating with multiple IT teams to execute with minimal downtime
- Physical server relocation project, including IP and DNS reconfigurations to allow integration with the BMS systems
- Diagnosed and resolved server and BMS system errors, crashes, critical failures.
- Manage vendor hotfixes and upgrades to BMS software
- Manage user access and permission rights to the server platform and BMS systems
- Create monthly backups of virtual machine software and BMS software
- Generator controls replacement upgrade full BMS reprogramming project
Delta - Assistant Critical Facilities Manager
T5 Data Centers
Eagan, Minnesota
01.2018 - 10.2023
- Managed daily operations of data center facilities and maintenance teams.
- Developed and implemented preventive maintenance programs for critical systems.
- Coordinated vendor contracts and oversaw third-party service providers.
- Trained staff on safety protocols, equipment use, and emergency procedures.
- Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
- Led UPS and PDU upgrade project for increased data center capacity
- Led Generator controls project for better system reliability
- Developed SOPs, MOPs, and EOPs to properly maintain equipment
Critical Facilities Technician
CBRE
Eagan, Minnesota
03.2016 - 12.2017
- Conducted routine maintenance on HVAC systems and equipment.
- Assisted in coordinating repairs and service requests with vendors.
- Maintained accurate records of maintenance activities and service logs.
- Performed operational rounds on electrical and mechanical equipment.
- Performed cooling tower chemical testing, and recorded or adjusted chemical concentrations.
- Assisted in managing work orders and service requests through CMMS software.
- Maintained inventory of supplies and equipment for facility operations.
- Monitored fire alarm systems and responded to emergency alarms.
Education
High School Diploma -
Chisago Lakes High School
Lindstrom, MN06-2012
Skills
- Emergency response management
- Building management systems
- Vendor management
- Team leadership
- Cross-functional collaboration
- Project management
- Problem solving
- Budgeting and financial management
- Asset management
- Schedule coordination
- Contract management
- Infrastructure upgrades
- Excellent communication
- Technical understanding
Certification
Class 1C Boilers License
Timeline
Legacy MSP - Assistant Critical Facilities Manager
T5 Data Centers
10.2023 - Current
Server Admin BMS Automation SME
Delta Airlines
01.2018 - 12.2024
Delta - Assistant Critical Facilities Manager
T5 Data Centers
01.2018 - 10.2023
Critical Facilities Technician
CBRE
03.2016 - 12.2017
High School Diploma -
Chisago Lakes High School