Samuel Bateki Nong
Herndon,VA
Summary
Dynamic Front-of-House Associate with a proven track record at Chick-fil-A, excelling in customer service and food safety awareness. Enhanced guest satisfaction by 20% through effective communication and upselling techniques. Skilled in cash handling and fostering loyalty, consistently creating a welcoming environment that promotes repeat business.
Developed strong communication and problem-solving skills in high-paced customer service environment. Adaptable and ready to bring these transferable skills into new field with focus on achieving positive outcomes. Open to exploring opportunities that leverage background in guest relations and service excellence.
Offering strong foundation in customer service and effective communication, ready to learn and grow in dynamic environment. Delivers ability to quickly adapt and understand needs of guests. Ready to use and develop organizational and interpersonal skills in teaching role.
Customer service professional well-versed in managing front-of-house operations. Known for enhancing guest satisfaction and streamlining service processes. Reliable team player who adapts to changing needs effortlessly, ensuring smooth operations and positive guest experiences.
Customer-savvy Front-of-House Associate accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Front-of-House Associate
Chick-fil-A
09.2021 - 05.2024
- Delivered exceptional customer service to enhance guest experiences and foster loyalty.
- Managed front counter operations efficiently, ensuring timely order processing and accuracy.
- Trained new associates on service standards and operational procedures to maintain consistency.
- Collaborated with team members to streamline daily workflows and improve service speed.
- Resolved customer inquiries and concerns promptly, enhancing satisfaction rates.
- Implemented cleanliness standards in dining area, promoting a welcoming environment for guests.
- Assisted in inventory management by tracking stock levels and placing orders when necessary.
- Supported promotional initiatives by effectively communicating menu specials to customers.
- Remembered, recited and promoted variety of menu items.
- Offered guests choice of seating and escorted to appropriate table.
- Developed strong rapport with returning guests, fostering loyalty and repeat business.
- Actively upsold menu items such as appetizers and desserts during busy hours which led to an increase in average check size.
- Enhanced customer satisfaction by providing exceptional service and timely seating arrangements.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
- Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
- Collaborated with kitchen staff to address dietary restrictions and special requests, resulting in satisfied customers.
- Conducted thorough walkthroughs before each shift opening/closing routines assuring that all tasks were completed effectively.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
Associate of Science - Social Sciences
Northern Virginia Community College
Annandale, VA12-2023
Skills
- Customer service expertise
- Phone etiquette
- Food safety awareness
- Cash handling proficiency
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary
Timeline
Front-of-House Associate
Chick-fil-A
09.2021 - 05.2024
Associate of Science - Social Sciences
Northern Virginia Community College