Samuel Bravo
Kissimmee,FLORIDA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Food Runner
J&L Worldwide Solutions/Hilton Buena Vista Palace
ORLANDO, FLORIDA
02.2022 - Current
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Answered questions from restaurant patrons regarding menu items.
- Organized and replenished supplies at food stations to optimize team performance.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
- Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
- Cultivated warm relationships with regular customers.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
- Refilled condiments on each table between guests or during slow periods.
- Backed up dishwashing staff by cleaning dishes, glasses and cutlery during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Checked buffet regularly to handle restocking and cleaning needs.
Server
Royal Palace Ballrooms
Miami, FL
08.2021 - 12.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected orders and relayed them to bartenders quickly and accurately.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL01.2026
High School Diploma -
Colegio San Agustin El Marques
Caracas, Venezuela. 06.2019
Skills
- Operational Efficiency
- Hospitality Management
- Opening and Closing Procedures
- Effective Multitasking
- Food Delivery
- Problem Detection and Resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Food Runner
J&L Worldwide Solutions/Hilton Buena Vista Palace
02.2022 - Current
Server
Royal Palace Ballrooms
08.2021 - 12.2021
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Colegio San Agustin El Marques
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