Samuel Bravo
Garden Grove,CA
Summary
Current student working toward Degree in Business and seeking opportunity to begin career.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Front End Customer Service Associate
In-N-Out
06.2021 - Current
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Greeted and verified members and guests upon entry to optimize security.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Managed busy weekends with efficiency and great service
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests
Voluntary Worker
Boys And Girls Club
12.2022 - 12.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with event coordination and on-site support.
- Coordinated food, clothing, and household items for disadvantaged individuals and families.
- Answered phone to filter calls, assist and redirect appropriate personnel.
- Supported engaging, fun, and smooth-running events by helping with organization and planning
- Drafted emails, wrote memos, created contracts and prepared other communications
Education
High School Diploma -
Bolsa Grande High School
Garden Grove, CA05.2023
Skills
- Estimating Demand
- Portion Control
- Providing Feedback
- POS Transactions
- Guest Satisfaction
- Guest Services
- Creative Solutions
Languages
Spanish
Full Professional
Timeline
Voluntary Worker
Boys And Girls Club
12.2022 - 12.2022
Front End Customer Service Associate
In-N-Out
06.2021 - Current
High School Diploma -
Bolsa Grande High School
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