Xóchitl Brianna González
Mesa,USA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable with strong ability in customer service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Associate
In-N-Out
05.2018 - Current
- Customer Service
- Multitasking and Fast-paced Work Environment
- Training new hires
- Maintained Clean & Safe Work Environment
- Embodied Company mission and values through history, honesty, integrity, and high-quality performance.
- Displaying strong leadership skills by delegating tasks and providing guidance to junior team members
- Use of POS system to scan purchases, calculate prices and process transactions.
- Flexibility with surrounding In-N-Out stores in need of assistance
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Improved customer wait times by efficiently managing food orders and coordinating with kitchen staff.
Seasonal Warehouse Worker
Amazon
10.2024 - 02.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Staff Assistant I
American Airlines
06.2022 - 08.2023
- Aid airport employees daily both in-person, over the phone, or via emails.
- Assisting Payroll
- Cross Trained throughout the departments in the Administration Office
- Daily use of Microsoft Applications: Word, Excel, PowerPoint, Teams, and Outlook
- Training new hire employees within the administration office
- Work in the administration office with employee time sheets.
- Authorize timesheets by adjusting schedules, adding overtime, and coding sick calls to ensure employees get paid accordingly.
- Assist in acquiring coverage for the Customer Ops and Customer Care departments by filling overtime shifts as needed.
- Research reports, timesheets, and contracts to resolve overtime bypasses and grievances.
- Coding
- Airport Navigation
- Embodied Company mission and values through history, honesty, integrity, and high-quality performance.
- Assisting office managers with Projects
- Communication with employees inside and outside of the office
- Multitasking with assignments
- Filing and time-stamping paperwork
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Handled incoming phone calls professionally, directing callers to appropriate parties or addressing their inquiries directly when possible.
Care Aid
At Home
03.2017 - 10.2019
- Maintained clean and well-organized environment.
- Assisted Patients with personal needs including; exercise, bathing and personnel hygiene.
- Observed and tracked patient progress and health.
- Transported patients to medical, dental and personal care appointments.
- Proven ability to learn quickly and adapt to new situations.
Volunteer
Octane Coffee Haus
02.2018 - 02.2019
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Student Nursing Assistant
Citadel Post Acute
03.2018 - 05.2018
- Collaborated with staff members to facilitate quality care.
- Cared for patient activities of daily living by assisting with eating, bathing, toileting and mobility.
- Assisted Patients with personal needs including; exercise, bathing and personnel hygiene.
- Measured and recorded food and liquid intake and output and reported changes to nursing staff.
- Cared for patient caseload under direction of physician and nursing staff.
- Observed and tracked patient progress and health.
Education
Associate of Applied Science - Nursing
Maricopa Community Colleges, Phoenix College
Phoenix, AZAssociate of Applied Business - Business
Maricopa Community Colleges, Mesa Community College
Mesa, AZHigh School Diploma - General Studies
Mountain View High School
05.2018
Certification - Nursing Assistant Certification
East Valley Institute of Technology
05.2018
Skills
- Customer Service
- Critical Thinking
- Multitasking and Prioritization
- New Employee Orientation
- Bilingual (English/Spanish)
- Computer Skills
- Flexible Schedule
- Decision Making
- Food safety
- Flexible schedule
- Employee training
- Proficient with Microsoft Applications
Certification
Certified Nursing Assistant , East Valley Institute of Technology, August 2017-May 2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Seasonal Warehouse Worker
Amazon
10.2024 - 02.2025
Staff Assistant I
American Airlines
06.2022 - 08.2023
Restaurant Associate
In-N-Out
05.2018 - Current
Student Nursing Assistant
Citadel Post Acute
03.2018 - 05.2018
Volunteer
Octane Coffee Haus
02.2018 - 02.2019
Care Aid
At Home
03.2017 - 10.2019
High School Diploma - General Studies
Mountain View High School
Certification - Nursing Assistant Certification
East Valley Institute of Technology
Associate of Applied Science - Nursing
Maricopa Community Colleges, Phoenix College
Associate of Applied Business - Business
Maricopa Community Colleges, Mesa Community College
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