Samuel Burchett
Dayton,OH
Summary
I want to be an asset and add quality work to any job I work for. I want a job where I can feel accomplished and be a help to my co-workers. I have worked as a delivery truck driver and have a commitment to local community and businesses. I am knowledgeable in modern delivery technologies and have strong customer service skills. Proven record of expanding product placement by establishing exceptional relationships with store managers. I am currently working towards my Bachelor's Degree in Business and plan to graduate in October of 2024. I have in-depth understanding of customer service, data entry, and file management. I am highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am proficient in Microsoft Office and can troubleshoot common issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Truck Driver
Central Fire Protection
07.2023 - Current
- Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
- Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
- Handled fragile items with care, ensuring minimal product damage during transportation and delivery.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maintained positive relationships with customers by addressing concerns or inquiries professionally and efficiently.
3rd Party Coordinator
Avery Dennison
03.2022 - 07.2023
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
- Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
- Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
- Generated increased revenue through upselling additional services or upgrades when appropriate based on client preferences.
- Enhanced guest experiences by efficiently coordinating party logistics and maintaining a keen eye for detail.
ERC Tech
Avery Dennison
09.2018 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Material Handler
U.S. Tool and Grinding
09.2017 - 09.2018
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Shipping Associate
Staples
06.2010 - 03.2017
- Assisted staff in shipping processes such as proper handling and storage.
- Collaborated with team members to optimize workflow, resulting in faster order fulfillment.
- Packed and labeled boxes with maximum efficiency.
- Consistently met or exceeded performance metrics while maintaining high-quality standards in all aspects of work.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Ensured timely delivery of packages by efficiently organizing pick-up schedules with carriers.
- Achieved higher levels of productivity by implementing process improvements within the shipping department.
- Maintained organized storage areas for easy retrieval of products during order preparation.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Education
Bachelor of Science - Business
University Of Phoenix
Phoenix, Arizona09.2024
High School Diploma -
Xenia High School
Xenia, OH05.2008
Skills
- Forklift experience (4 years)
- Pallet jack (6 years)
- Experience with an RF Gun
- Experience with Voice Pick
- Experience running Sound Equipment
- Everything in the ERC at Avery
- Two years studying French Language
- Attention to detail and team player
- IT skills and a quick learner
- Easily fulfill the weight lifting requirement
- Respectful and eager to work
- Click and stick printers in 3rd party
Professional Highlights
- Staples Fulfillment Center (June 2010-March 2017)
- 4 years forklift experience
- Break-pak and shipping associate
- Replenishment and material handling
References
- Rev. Wylie Rhinehart, Springfield, OH, 937-450-3267, Pastor, Pentecostals of Dayton
- Rick Young, London, OH, 740-845-5600, Supervisor, Staples
- David Ivey, Huber Heights, OH, 937-570-8356, Banker, Huntington Bank
Certification
- HR Cert
Timeline
Delivery Truck Driver
Central Fire Protection
07.2023 - Current
3rd Party Coordinator
Avery Dennison
03.2022 - 07.2023
ERC Tech
Avery Dennison
09.2018 - 07.2023
Material Handler
U.S. Tool and Grinding
09.2017 - 09.2018
Shipping Associate
Staples
06.2010 - 03.2017
Bachelor of Science - Business
University Of Phoenix
High School Diploma -
Xenia High School
- HR Cert
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