SAMUEL CALIAN
CCC Intelligent Solutions
Chicago,IL
4
years of professional experience
Work History
Customer Success Manager
6 Months- Promoted for demonstrating product expertise, outstanding collaboration, and taking initiative to complete a 3 month mentorship program that examined the CSM role and responsibilities with respect to holistic company operations
- Enhanced carrier experience through personable relations while maximising their investment by tracking product performance, identifying unused products and driving adoption of new ones that would best fulfill their requirements
- Researched and detected attributing factors to increasing Total Cost of Repair (TCOR); compiled findings into a report and presented directly to clients on a quarterly or biannual basis
- Operationalized and applied a full process review of the claim life cycle that incorporated all of the carrier's employed products and resulted in a streamlined workflow ready for deployment
Solutions Consultant
3 Years 8 Months- Maintained and customized audit rule sets for 70+ national and regional auto insurance carriers
- Piloted the audit component of the company's newest AI product for their second largest national carrier which was then successfully rolled out to other carriers
- Identified audit strategies specifically intended to maximize overall product efficiency as well as customer satisfaction
- Worked amongst client support teams to troubleshoot issues as they emerged and resolved them promptly
- Advanced use of ILOG and Tableau Analytics
Timeline
Customer Success Manager
CCC Intelligent Solutions
01.2026 - 07.2026Read More
Solutions Consultant
CCC Intelligent Solutions
05.2022 - 01.2026Read More