SAMUEL CAMPOS MARROQUÍN
Houston
Summary
Operations and Facilities Management professional with 20+ years of experience overseeing people, assets, safety, vendors, and customer-facing operations in high-volume environments. Proven ability to manage daily operations, enforce policies, coordinate contractors, resolve escalations, and maintain safe, compliant facilities. Strong background in customer service, vendor management, risk mitigation, and team leadership. Bilingual in English and Spanish.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cross-Dock Home Delivery Manager
Crate & Barrel
Houston, TX
09.2022 - Current
- Coordinate daily service operations supporting home-delivery activities across multiple regions, ensuring consistent service standards and on-time execution.
- Serve as a point of contact for customer escalations, resolving scheduling conflicts, service issues, and delivery concerns to maintain a positive customer experience.
- Partner with third-party service providers to improve execution, communication, and service reliability.
- Support operational alignment across multiple hubs by sharing best practices and assisting with service consistency.
- Monitor service performance and address recurring issues to reduce errors and improve customer satisfaction.
Distribution Center / Safety & Asset Protection Manager
Star Furniture
Houston, TX
11.2018 - 06.2022
- Led site-wide safety, compliance, and asset protection operations for a large facility, ensuring adherence to company policies and regulatory standards.
- Conducted regular inspections, audits, and incident investigations to identify risks and implement corrective actions.
- Oversaw fire alarm systems, security systems, and emergency preparedness to maintain a safe and secure environment.
- Delivered safety training and new-hire orientations, reinforcing policies, procedures, and accountability.
- Collaborated with leadership to improve processes, reduce incidents, and strengthen overall operational compliance.
Distribution Center Delivery Manager
Conn’s HomePlus
McAllen, TX
08.2015 - 11.2018
- Managed customer-facing service operations, maintaining a 94%+ satisfaction rating for three consecutive years.
- Coordinated vendors and service providers to ensure reliable service execution and timely issue resolution.
- Addressed customer complaints and escalations, working across teams to resolve issues and improve service outcomes.
- Tracked performance metrics and implemented process improvements to meet corporate service standards.
- Supported team development through coaching, scheduling, and performance oversight.
Shipping & Receiving Supervisor
LA Binding & Finishing Solutions
Commerce, CA
06.2013 - 08.2015
- Oversaw daily inbound and outbound operations, ensuring accuracy, accountability, and timely service.
- Coordinated with domestic and international carriers to manage shipments and resolve service issues.
- Maintained inventory accuracy and supported operational planning through regular inspections and controls.
Shipping & Receiving Supervisor
SK Textile
Vernon, CA
01.2012 - 01.2013
- Supervised daily operations, ensuring accurate processing of inbound and outbound materials.
- Enforced procedures and quality standards to maintain operational consistency.
Receiving Manager
James Perse
Vernon, CA
01.2007 - 01.2011
- Managed receiving operations, quality control processes, and inventory accuracy initiatives.
- Achieved 94% inventory accuracy through structured cycle counts and process improvements.
- Coordinated with internal teams to ensure product readiness and service continuity.
FAMSA Inc. & La Curacao Inc
01.2000 - 01.2007
- Held progressive roles including Warehouse Manager, Customer Service Manager, and Delivery/Transportation Manager, with responsibilities that included:
- Managing daily operations, staff scheduling, and performance oversight
- Coordinating service providers and transportation vendors
- Overseeing inventory accuracy and service quality
- Supporting new site openings, staff training, audits, and cash-handling procedures + Safety
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CASkills
- Operations & Site Management
- Safety, Risk & Regulatory Compliance
- Vendor & Contractor Coordination
- Customer / Resident Relations
- Escalation & Conflict Resolution
- Facilities & Asset Oversight
- Team Leadership & Training
- Scheduling & Service Coordination
- Performance Metrics & Service KPIs
Certification
First Aid Certified / ( WIP Renewel)
ADDITIONAL INFORMATION
Bilingual: English & Spanish
Timeline
Cross-Dock Home Delivery Manager
Crate & Barrel
09.2022 - Current
Distribution Center / Safety & Asset Protection Manager
Star Furniture
11.2018 - 06.2022
Distribution Center Delivery Manager
Conn’s HomePlus
08.2015 - 11.2018
Shipping & Receiving Supervisor
LA Binding & Finishing Solutions
06.2013 - 08.2015
Shipping & Receiving Supervisor
SK Textile
01.2012 - 01.2013
Receiving Manager
James Perse
01.2007 - 01.2011
FAMSA Inc. & La Curacao Inc
01.2000 - 01.2007
High School Diploma -
Thomas Jefferson High School