Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samuel Cisneros

Corpus Christi,TX

Summary

Dynamic professional with a proven track record at Shoe Carnival, excelling in leadership and customer engagement. Committed to delivering exceptional service and driving operational success.

Strong experience in diverse operational settings, ready for collaborative team role. Proven track record of adapting to changing needs, ensuring seamless workflow, and achieving results. Skilled in communication, problem-solving, and multitasking, with focus on team success and reliability in meeting objectives, inventory management, and consistently achieving goals while fostering a collaborative work environment.

Overview

5
5
years of professional experience

Work History

General Employee

Siempre Wic Stores
12.2024 - Current
  • Assisted in inventory management, accurately tracking stock levels and restocking products as needed.
  • Contributed to increased sales by offering top-notch service and product knowledge to customers.
  • Reduced waste by implementing effective cost-saving measures throughout the workplace.
  • Mentored new employees for seamless integration into the team and faster acclimatization to company culture.
  • Maintained a clean and organized workspace, ensuring a safe and efficient work environment.

Customer Service Representative Technician

Alorica
08.2023 - 05.2024
  • Utilized CRM systems proficiently for tracking customer interactions, updating account information, and managing support cases.
  • Collaborated with team members to identify areas for process improvement and implement changes.
  • Improved first-call resolution rates by actively listening to customer needs and determining the most effective solutions quickly.
  • Managed a high volume of inbound calls, effectively prioritizing tasks for timely resolution of customer concerns.
  • Reduced call wait times by implementing efficient call routing strategies and optimizing staff scheduling.

Store Lead

Shoe Carnival
06.2022 - 06.2023
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Mentored team members to develop their skills, resulting in multiple promotions within the company.
  • Collaborated with management on strategic planning initiatives, contributing to overall store success.
  • Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
  • Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.

Fulltime Cook/Cashier

Whataburger
05.2020 - 02.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Solomon Coles High School
Corpus Christi, TX
07-2021

Skills

  • Leadership qualities
  • Goal setting and achievement
  • Creativity and innovation
  • Sales and marketing
  • Willingness to learn
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Workplace safety
  • Clear communication
  • Customer engagement

Languages

English
Native or Bilingual

Timeline

General Employee

Siempre Wic Stores
12.2024 - Current

Customer Service Representative Technician

Alorica
08.2023 - 05.2024

Store Lead

Shoe Carnival
06.2022 - 06.2023

Fulltime Cook/Cashier

Whataburger
05.2020 - 02.2021

High School Diploma -

Solomon Coles High School

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