Samuel Cromwell
Valley Springs,CA
Summary
Attentive CAL FIRE Communications Operator with seven years experience, adaptable to new software and situations. Also, experience in Customer Service while managing a staff of 15 employees with duties consisting of scheduling, payroll, and disciplinary actions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Communications Operator
CAL FIRE - Tuolumne/Calaveras Unit
San Andreas, CA
08.2019 - Current
Communications Operator specializing in Emergency dispatching of First Responders. Processing Emergency and non Emergency calls utilizing fire, sheriff, police, CHP, fire fighting aircraft, and local utilities. Maintain status of equipment and personnel to effectively dispatch in times of an emergency. Provide and order resources and equipment during growing incidents within the state. Knowledgeable in multiple systems/programs my department uses to handle various aspects of my job such as IROC, CAD, HEMS, and WIMS . Always adapting to current policies, procedures, agreements, and response zones to make quick decisions while maintaining safety for public and field personnel. Responsible for preparing and distributing staffing reports and resource status’s daily. Assist in training new personnel with in the ECC as well as field personnel with proper procedures in radio traffic usage.
Assistant Store Manager
CVS Pharmacy
Valley Springs, CA
08.2013 - 08.2019
Assistant Store Manager of a successful retail chain store with multiple duties. Duties include but not limited to, store opening and/or closing procedures. Identifying and proactively resolving issues negatively impacting daily operations. Trained newly hired and existing employees proper policies, procedures and customer standards for efficient service. Supervised and evaluated staff to improve skills, achieve objectives and attain advancement. Responsible for processing large cash transactions and resolving any credit/debit issues. Also, filled the role of acting store manager while current store manager was out on medical leave for 1.5 years.
Education
No Degree - First Responder/EMR
Columbia College
Columbia, CA08-2014
Skills
- Interagency Resource Ordering Capabilities
- CPR/AED Certified
- CAL FIRE Dispatcher
- Computer Aided Dispatch (CAD)
- Multitasking
- Dedicated
- Calm/Patient
- Customer Service
Certification
- Initial Attack Dispatcher (IADP)
- Aircraft Dispatcher (ACDP)
- Call Taker (CALT)
- Radio Operator (RADO)
- ICS-100 Introduction to Incident Command
- ICS-200 Basic Incident Command System
- ICS-300 Intermediate ICS for Expanding Incidents
- ICS-700 Introduction to the National Incident Management System (NIMS)
- ICS-800 Nation Response Framework, An Introduction
- C-110 Expanded Dispatcher Recorder (EDRC)
- C-310 Expanded Dispatch Support Dispatcher (EDSD)
- C-510 Expanded Dispatch Supervisory (EDSP)
- C-356 - Receiving/Distribution Manager (RCDM)
- J-252 Ordering Manager (ORDM)
- CLETS certification
- CPR/AED Healthcare Provider Level
- S-110 Basic Wildland Fire Orientation
- FI-110 Wildland Fire Observation & Origin Scene Protection
- S-190 Introduction to Wildland Fire Behavior
- Q0368 Introduction into Fire Behavior in a Single Family Dwelling
Skills
- Cadre member for C-110 EDRC (Expanded Dispatcher Recorder) class, been teaching for 3 years. Assist with instructing the class section of IROC, as well as assisting students with assignments.
- Role player for C-300 IAIC (Initial attack Incident Commander) for Battalion Chiefs and above statewide, been assisting with classes for 4 years. Utilizing a scenario based program to project a wildland fire and the spread, dispatching resource(s) and additional resource(s). Overseeing anywhere from 10 to 12 individual from ranks of firefighters to battalion chief. Instructing the individuals in my group; such as throwing injunctions to the students, teaching them the command and control structure, operations of the emergency command center(s).
- Role player for C-200 IAIC (Initial Attack Incident Commander) for Fire Apparatus Engineers and Fire Captains (Company Officers) which is held at Unit level. Similar to C-300, We utilizing a scenario based program to project a wildland fire and the spread, dispatching resource(s) and additional resource(s). This class intention is to familiarize the newest Company Officers and those with little experience with commanding incident(s) to improve radio traffic, such as first report on conditions, proper radio edict, and command present on scene of said incident(s).
Timeline
Communications Operator
CAL FIRE - Tuolumne/Calaveras Unit
08.2019 - Current
Assistant Store Manager
CVS Pharmacy
08.2013 - 08.2019
No Degree - First Responder/EMR
Columbia College