Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Marissa Crook

Titusville

Summary

Results-oriented professional with a strong commitment to customer satisfaction and service excellence. Expertise in retaining critical product information to resolve issues efficiently. Proven track record in increasing revenue through effective sales promotion and problem-solving. Eager to apply extensive experience to support company objectives and growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Representative

Auto Tire llc
Orlando
08.2024 - Current
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Server/Bartender

Beef 'O' Brady's
Titusville
04.2023 - 02.2024
  • Delivered food orders promptly and courteously.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Trained new employees to perform duties.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Shift Leader

Dunkin' Donuts
Titusville
09.2018 - 03.2021
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Assisted in the development and implementation of new operational procedures.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Supervised and led employees to maintain productivity and customer service levels.

Education

Certificate - Assistance With Self-administration of Medication

Soter Training Center
Melbourne, FL
07-2024

High School Diploma -

Astronaut
Titusville, FL
05-2016

Skills

  • Medication administration
  • Patient care
  • Customer service
  • Team collaboration
  • Scheduling and planning
  • Problem solving
  • Customer support
  • Calm demeanor
  • Adaptability and flexibility
  • Hospitality and accommodation
  • Decision-making
  • Continuous improvement
  • Multitasking and organization
  • Critical thinking
  • Customer relations
  • Customer consulting
  • Excellent communication
  • Call center experience

Certification

  • Assistance With Self-Administration of medication
  • Prevention of Medication errors
  • Food and Saftey

References

References available upon request.

Timeline

Service Representative

Auto Tire llc
08.2024 - Current

Server/Bartender

Beef 'O' Brady's
04.2023 - 02.2024

Shift Leader

Dunkin' Donuts
09.2018 - 03.2021

Certificate - Assistance With Self-administration of Medication

Soter Training Center

High School Diploma -

Astronaut

Similar Profiles

CREATE PROFILE