Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samuel Dodson

Rochester,NY

Summary

Seasoned installation and repair technician with experience setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer. Highly motivated employee with desire to take on new challenges.

Overview

11
11
years of professional experience

Work History

Field Tech 4

Spectrum
Rochester, NY
04.2019 - Current
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
  • Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
  • Climbed poles and ladders to install, maintain or inspect equipment.
  • Ran wires between components and to outside cable systems.
  • Assembled and installed communication equipment.
  • Monitored performance of systems to ensure optimal uptime and availability.
  • Provided training for customers on basic system operations and usage.
  • Performed onsite installation of new systems including cabling and configuration of devices.
  • Performed regular maintenance checks on all systems in order to identify potential problems before they become serious issues.
  • Trained newly hired technicians in the field.

Cable Technician

Rent-A-Tech
09.2016 - 03.2019
  • Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
  • Inspected cable lines to identify any damage or corrosion that could affect service.
  • Adhered to established safety protocols while working on ladders or rooftops during installation processes.
  • Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
  • Ensured that all installations met industry standards for safety and quality assurance.
  • Replaced defective parts or components within a cable system when necessary.
  • Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
  • Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
  • Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Measured signal strength at utility poles.
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV reception.
  • Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
  • Provided customers with dedicated service and support during field visits to drive maximum efficiency.

Plumber Apprentice

Ryco Inc.
McKeesport, PA
07.2013 - 08.2014
  • Passed over 50 rough inspections of residential housing.
  • Filled pipes or plumbing fixtures with water or air and viewed pressure gauges to detect and locate leaks.
  • Installed pipe, fittings, valves, appliances such as dishwashers and water heaters, and fixtures such as sinks and toilets using hand and power tools.
  • Installed sanitary, French drains, and water piping systems.
  • Located and marked the position of pipe installations using measuring instruments, such as rulers and levels, in underground jobs.
  • Measured, cut, threaded, and used hand and power tools or machines, such as pipe cutters.
  • Connected pipe sections, tubing, and fittings using couplings, plastic solvent, or soldering.
  • Held onto records of blueprints and produced detailed work reports.
  • Reviewed blueprints, building codes, and specifications to determine work details and procedures.

Education

Apprenticeship - Plumbing Technology

Mon-Yough Plumbing Apprentice School
Monroeville, PA
08-2014

Residential Construction Academy Certificate of Completion in Trade - Home Builders Institute

Cassadaga Job Corps
Cassadaga
01-2013

Liberal Arts And General Studies

Monroe Community College
Rochester, NY

High School Diploma -

Hilton High School
Hilton, NY
08-2006

Skills

  • Problem-solving aptitude
  • Electrical Safety
  • Attention to Detail
  • Router Installation and Optimization
  • Safety awareness
  • Instructing customers
  • Continuous Improvement
  • Effective Communication

References

References available upon request.

Timeline

Field Tech 4

Spectrum
04.2019 - Current

Cable Technician

Rent-A-Tech
09.2016 - 03.2019

Plumber Apprentice

Ryco Inc.
07.2013 - 08.2014

Apprenticeship - Plumbing Technology

Mon-Yough Plumbing Apprentice School

Residential Construction Academy Certificate of Completion in Trade - Home Builders Institute

Cassadaga Job Corps

Liberal Arts And General Studies

Monroe Community College

High School Diploma -

Hilton High School

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Samuel Dodson