Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Samuel Douglas Fick

Chicago,IL

Summary

Detail-oriented systems technician with expertise in supporting enterprise-level software users and delivering comprehensive user training. Proven ability to create clear and effective technical documentation. Seeking to leverage skills in an ERP-focused role with SAP.

Overview

7
7
years of professional experience

Work History

Systems Technician

Motorola Solutions
Chicago, USA
01.2023 - Current
  • Delivered specialized software training to enhance user proficiency in remote environments.
  • Troubleshot software and system issues to minimize downtime and improve operations.
  • Conducted routine maintenance on radio equipment to ensure optimal performance.
  • Collaborated with cross-functional teams to maximize end-user efficiency.

Freelance Video Producer

Self Employed
Chicago, Illinois
01.2019 - Current
  • Created engaging video content for various clients and platforms.
  • Planned and scripted video projects from concept to final production.
  • Operated professional video equipment for high-quality filming sessions.
  • Edited footage using industry-standard software to enhance narrative flow.

Student Leader

University of Wisconsin-Milwaukee
Milwaukee, Wisconsin
03.2020 - 06.2023
  • Identified communication gaps during COVID‑19 transition and proposed centralized digital platform for student support.
  • Designed and launched online community for resource sharing and discussion coordination.

Enhanced information flow through effective digital solutions.

  • Facilitated process improvement, system adoption, and change enablement initiatives.

Video Production Specialist

doc UWM
Milwaukee, Wisconsin
09.2018 - 12.2020
  • Produced and edited documentary content for nonprofit organization, overseeing projects from concept to delivery.
  • Collaborated with stakeholders, including small businesses, activists, and community organizations.
  • Maintained detailed project workflows, timelines, and version control across various deliverables.

Education

Bachelor of Arts - Film And Video Production

University of Wisconsin, Milwaukee
Milwaukee, WI
06-2023

Skills

  • Personalized Software Support
  • ERP Fundamentals
  • User Training
  • Technical Troubleshooting
  • Client Communication
  • Documentation
  • Project Coordination

Awards

First Place - Best Public Service Announcement, Student Television Network Convention, 01/01/16

References

References available upon request.

Timeline

Systems Technician

Motorola Solutions
01.2023 - Current

Student Leader

University of Wisconsin-Milwaukee
03.2020 - 06.2023

Freelance Video Producer

Self Employed
01.2019 - Current

Video Production Specialist

doc UWM
09.2018 - 12.2020

Bachelor of Arts - Film And Video Production

University of Wisconsin, Milwaukee
Samuel Douglas Fick