Samuel Doumas
Post Falls,ID
Summary
Proactive professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor, and manage high-performance teams in fast-paced environments. Personable and decisive, with expertise in diplomatic conflict resolution and consumer behavior.
Overview
6
6
years of professional experience
Work History
Courier
Elevated Delivery Services
Airway Heights, Washington
04.2024 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Machinist
DHQ Tooling
Post Falls, Idaho
08.2023 - 01.2024
- Performed routine maintenance on machinery, including lubrication, cleaning.
- Set up and operated manual, CNC and machines to fabricate tooling components to blueprint specifications.
- Performed precision machining operations on lathes, mills, and grinders to manufacture parts for various tools.
Supervisor
Inspiro
Coeur d'Alene, ID
09.2018 - 05.2023
- Supervised 15 agents in providing excellent customer service to callers requiring assistance for Technical and Customer service issues
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
Education
High School Diploma -
Kootenai Bridge Academy
Coeur d'Alene, ID06.2012
Skills
- Honest
- Hardworking
- Eager to learn
- Punctual
- Consistent
- Easy to get along with
- Amiable
- Team Management
- Word processing
- Web design
- Positive attitude
- Excellent customer service
Awards
Winner of the bronze Stevie Award for Customer Service Team of the Year at the 19th Annual American Business Awards. The Stevie Awards are among the most coveted international business awards, honoring achievements and positive contributions of organizations and working professionals worldwide. Additional recognition includes back to back I.T. Vendor of the Year and fourth straight J.D. Power Award for Best in Class Customer Service.
Timeline
Courier
Elevated Delivery Services
04.2024 - Current
Machinist
DHQ Tooling
08.2023 - 01.2024
Supervisor
Inspiro
09.2018 - 05.2023
High School Diploma -
Kootenai Bridge Academy
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