Samuel Egan
Round Rock,TX
Summary
Successful customer experience professional and problem solver who thrives in quick-paced and innovative environment. Highly organized with a proven track record of successful clinical and technical implementations, focused on achieving the project’s scope and desired customer results.
Overview
6
6
years of professional experience
Work History
Associate Client Success Manager
Iodine Software
Austin, Texas
10.2022 - Current
- Lead and managed the clinical and technical aspects of three successful Iodine net-new client implementations and seven product or location implementations for existing Iodine clients
- Set technical milestones with Iodine IMs and acted as moderator between IMs and key stakeholders to make timely decisions to achieve set milestones and mitigate Go-Live risk
- Represented Iodine as the primary contact for 11 Iodine clients and was responsible for the client’s utilization and adoption of Iodine AwareCDI suite and reporting
- Developed long standing relationships with key client stakeholders to ensure satisfaction with new implementations and product usage
- Worked alongside Iodine IM and IPMs to coordinate the clinical and technical objectives, schedules and milestones in an effort to remove competing dependencies and keeping a consistent team delivery velocity.
Assistant Director
University of Puget Sound
Tacoma, Washington
04.2019 - 09.2022
- Lead 12 regional alumni programs in coordinating 40 in-person and virtual donor stewardship events
- Managed event budgets, marketing assets, event preparation and event metrics
- Managed the scope, marketing campaign and launch of the alumni mentorship program while balancing capacity and resources to ensure on time and on budget execution.
- Identified a failure in metric reporting and spearheaded a new metric reporting process providing regular status updates to the division.
Campaign Specialist
Leukemia and Lymphoma Society
Seattle, WA
05.2018 - 03.2019
- Primary liaison to volunteer team captains for fundraising teams with goals between $1,000 and $25,000 as part of the $3.1 million campaign goal
- Managed logistics scope and execution of event-required deliverables including marketing assets, vendor management, budget reports, and event day staff coordination within a $200K budget.
Education
Graduate Certificate in Nonprofit Management -
University of Oregon
Eugene, OregonBachelor of Arts in Business -
University of Puget Sound
Tacoma, WashingtonProject Management Professional -
Project Management Institute
Newtown, Pennsylvania Skills
- Implementation Project Management
- Relationship Building
- Risk Mitigation
- Documentation/Tracking Reports
- Stakeholder Communication
- Healthcare SaaS Experience
- Software Implementation
- Project Planning
___________________________
PLATFORM EXPERIENCE
- JIRA
- Confluence
- Gainsight
- MS Office (Word, Excel, PowerPoint)
- Google Workspace (Sheets, Docs, Slides)
- Slack
- MS Project
- Asana
Timeline
Associate Client Success Manager
Iodine Software
10.2022 - Current
Assistant Director
University of Puget Sound
04.2019 - 09.2022
Campaign Specialist
Leukemia and Lymphoma Society
05.2018 - 03.2019
Graduate Certificate in Nonprofit Management -
University of Oregon
Bachelor of Arts in Business -
University of Puget Sound
Project Management Professional -
Project Management Institute
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