Samuel Ferguson
Gresham,OR
Summary
Adept IT Technician with experience in an educational environment. Proficient in troubleshooting, maintaining, and upgrading hardware and software systems. Provides technical support to students and staff, ensuring minimal downtime and end-user satisfaction. Experienced in network troubleshooting, asset tracking, documentation, and accessibility solutions. Worked with various software and technology in industries such as dental health, automotive tech, and engineering. Committed to enhancing and maintaining existing systems and delivering exceptional end-user service.
Overview
3
3
years of professional experience
Work History
IT Technical Support Specialist
Mount Hood Community College
04.2023 - Current
- Set up, configured, and maintained thousands of desktops, laptops, IoT devices, peripheral devices, and mobile devices for both student and staff use.
- Configured and maintained equipment and software for various departments including dentistry, ELD, engineering, and automotive technology.
- Created and updated documentation and asset tracking, ensuring accurate and up-to-date records of hardware and software inventory, which streamlined maintenance and facilitated quick issue resolution.
- Worked with cross-functional teams to achieve seamless integration of new software applications into existing systems and network infrastructure.
- Configured software and hardware solutions tailored to meet the accessibility needs of disabled users, enhancing their ability to utilize technology effectively and independently.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
AVID and ELD Tutor
Parkrose School District
10.2021 - 05.2022
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Associate of Applied Science - Computer Information Systems
Mount Hood Community College
26000 SE Stark St, Gresham, OR 9703006.2024
Skills
- Computer Technical Support
- Hardware and Software Repair
- Software configuration
- Network Troubleshooting
- Documentation
- Asset Management
- AV Equipment Management
- Teamwork and Collaboration
- Information Security
- User Training
Volunteer Work - Cyphernaut Systems
- Set up and configured multiple computers for optimal performance.
- Installed and integrated IoT devices, including Roku devices.
- Deployed wireless access points for staff and guest connectivity.
- Established network infrastructure with firewalls for security.
- Installed and configured security cameras for physical surveillance.
Timeline
IT Technical Support Specialist
Mount Hood Community College
04.2023 - Current
AVID and ELD Tutor
Parkrose School District
10.2021 - 05.2022
Associate of Applied Science - Computer Information Systems
Mount Hood Community College
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