Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samuel Filip

Bothell,WA

Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative leader with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technology Lead

SafetyLine
02.2024 - Current
  • Increased team productivity through effective collaboration, clear communication, and regular progress updates.
  • Designed documentation protocols and standard operating practices to unify technology management efforts across company.
  • Troubleshot complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Program Manager

TEKsystems
11.2021 - 07.2022
  • Worked with multiple teams to migrate business clients from the Sprint Network to the T-Mobile Network.
  • Engaged multiple business clients, prioritizing backlog of immediate needs, to execute deployment solutions and resolve timelines to best meet customer needs.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Supervised cross-functional teams for successful project completion within deadlines and budgets.

Service and Engagement Team Lead

Target
07.2016 - 06.2020
  • Provided excellent guest service for Target by maintaining a positive store brand while also driving customer SAT scores as well as loyalty through guest experience.
  • Mentored junior team members, fostering professional growth and skill development.
  • Developed and implemented dynamic communication strategies.
  • Streamlined internal processes to improve overall efficiency and reduce turnaround times for deliverables.
  • Implemented innovative strategies to increase team performance while maintaining high levels of employee morale.
  • Utilized servant leadership style to engage team members to achieve higher performance and increased customer engagement.

Education

Bachelor of Arts - Political Science

Washington State University
Pullman, WA
12.2023

Associate of Arts - Integrated Studies

Cascadia Community College
Bothell, WA
05.2021

Skills

  • Project planning and development
  • Driving Deliverables
  • Communication
  • Personal Accountability
  • Verbal and Written Communication
  • Managing Cross Functional Teams to Deliver Customer Value
  • Project Scope
  • Problem Resolution
  • Agile Methodology
  • Managing Cross Team Dependencies

Certification

Scrum Alliance – CSM Certification

Issued Aug 2021 - Expires Aug 2025, ID 001237314

Timeline

Technology Lead

SafetyLine
02.2024 - Current

Program Manager

TEKsystems
11.2021 - 07.2022

Service and Engagement Team Lead

Target
07.2016 - 06.2020

Bachelor of Arts - Political Science

Washington State University

Associate of Arts - Integrated Studies

Cascadia Community College

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Samuel Filip