Summary
Overview
Work History
Education
Certification
Awards
Timeline
Generic

Samuel Fleming

New Paltz,NY

Summary

Passionate and result-driven hospitality leader with a proven track record in overseeing operations within the rooms division of ultra luxury properties. Dedicated to improving operations to enhance both the guest and employee experience while achieving goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Director of Guest Services

Wildflower Farms, Auberge Resorts Collection
03.2025 - Current
  • As a Department Head, fully oversee operations of Front Office, Itinerary Design and Bell/ Valet
  • Continuous monitoring of all financial spending for Rooms Division in a highly successful resort with a monthly flow through above 94% April 2025
  • In absence of Director of Housekeeping, provide support to housekeeping operation ensuring they are able to perform at the highest level

Assistant Director of Rooms

Wildflower Farms, Auberge Resorts Collection
02.2024 - 03.2025
  • In collaboration with Director of Rooms, oversee Guest Services & Housekeeping Operations
  • Continuously enhance and create new processes to ensure the department is working efficiently while providing the best service to the guest
  • Instrumental leader in helping improve NPS intend to recommend scores from April 2023 32% to 79.8% in March of 2024 with an Arrival Experience score over 97%

Front Office Manager

Wildflower Farms, Auberge Resorts Collection
04.2023 - 02.2024
  • Responsible in overseeing operations of Front Desk, Night Audit and Communications teams
  • Establish processes and culture for operations of a resort less than one year old improving 'Front Desk was Friendly' and 'Check In was Effortless' scores from 87% to 94%

Experience Manager

AMANGIRI, AMAN RESORTS
01.2022 - 02.2023
  • Oversee Experience Department responsible for all activities, spa and dining bookings for both pre-arrival and in-house guest experience
  • Took over a department struggling to keep up with workload. I was able to hire additional team members, redo training materials and implement a new software for spa and activities while driving over $9,000,000 of activity based revenue in 2022.

Assistant Front Office Manager

AMANGIRI, AMAN RESORTS
10.2021 - 01.2022
  • Responsible in assisting and overseeing Front Desk and Experience department operations
  • Cooperate with all departments in ensuring a smooth and flawless stay for each guest
  • Act as Manager on Duty for all shifts ensuring well being of the resort and guests until Night Manager arrives

Assistant Camp Manager

AMANGIRI, AMAN RESORTS
06.2021 - 10.2021
  • Oversee the day to day operations of Camp Sarika, a segment of Amangiri with 10 tented pavilions
  • Daily duties include working directly with front desk, concierge, housekeeping and food and beverage teams to ensure a perfect guest stay.

Education

Bachelor of Science - Hotel And Restaurant Management

Northern Arizona University
Flagstaff, AZ
05.2019

Certification

CHIA - Certification in Hotel Industry Analytics, 11/01/18, Present

Awards

Amangiri Leader of the Quarter - Q1, 03/01/22

Timeline

Director of Guest Services

Wildflower Farms, Auberge Resorts Collection
03.2025 - Current

Assistant Director of Rooms

Wildflower Farms, Auberge Resorts Collection
02.2024 - 03.2025

Front Office Manager

Wildflower Farms, Auberge Resorts Collection
04.2023 - 02.2024

Experience Manager

AMANGIRI, AMAN RESORTS
01.2022 - 02.2023

Assistant Front Office Manager

AMANGIRI, AMAN RESORTS
10.2021 - 01.2022

Assistant Camp Manager

AMANGIRI, AMAN RESORTS
06.2021 - 10.2021

Bachelor of Science - Hotel And Restaurant Management

Northern Arizona University

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