Samuel Fleming
New Paltz,NY
Summary
Passionate and result-driven hospitality leader with a proven track record in overseeing operations within the rooms division of ultra luxury properties. Dedicated to improving operations to enhance both the guest and employee experience while achieving goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Director of Guest Services
Wildflower Farms, Auberge Resorts Collection
Gardiner, NY
03.2025 - Current
- As a Department Head, fully oversee operations of Front Office, Itinerary Design and Bell/ Valet
- Continuous monitoring of all financial spending for Rooms Division in a highly successful resort with a monthly flow through above 94% April 2025
- In absence of Director of Housekeeping, provide support to housekeeping operation ensuring they are able to perform at the highest level
Assistant Director of Rooms
Wildflower Farms, Auberge Resorts Collection
Gardiner, NY
02.2024 - 03.2025
- In collaboration with Director of Rooms, oversee Guest Services & Housekeeping Operations
- Continuously enhance and create new processes to ensure the department is working efficiently while providing the best service to the guest
- Instrumental leader in helping improve NPS intend to recommend scores from April 2023 32% to 79.8% in March of 2024 with an Arrival Experience score over 97%
Front Office Manager
Wildflower Farms, Auberge Resorts Collection
Gardiner, NY
04.2023 - 02.2024
- Responsible in overseeing operations of Front Desk, Night Audit and Communications teams
- Establish processes and culture for operations of a resort less than one year old improving 'Front Desk was Friendly' and 'Check In was Effortless' scores from 87% to 94%
Experience Manager
AMANGIRI, AMAN RESORTS
Canyon Point, UT
01.2022 - 02.2023
- Oversee Experience Department responsible for all activities, spa and dining bookings for both pre-arrival and in-house guest experience
- Took over a department struggling to keep up with workload. I was able to hire additional team members, redo training materials and implement a new software for spa and activities while driving over $9,000,000 of activity based revenue in 2022.
Assistant Front Office Manager
AMANGIRI, AMAN RESORTS
Canyon Point, UT
10.2021 - 01.2022
- Responsible in assisting and overseeing Front Desk and Experience department operations
- Cooperate with all departments in ensuring a smooth and flawless stay for each guest
- Act as Manager on Duty for all shifts ensuring well being of the resort and guests until Night Manager arrives
Assistant Camp Manager
AMANGIRI, AMAN RESORTS
Canyon Point, UT
06.2021 - 10.2021
- Oversee the day to day operations of Camp Sarika, a segment of Amangiri with 10 tented pavilions
- Daily duties include working directly with front desk, concierge, housekeeping and food and beverage teams to ensure a perfect guest stay.
Education
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
Flagstaff, AZ05.2019
Certification
CHIA - Certification in Hotel Industry Analytics, 11/01/18, Present
Awards
Amangiri Leader of the Quarter - Q1, 03/01/22
Timeline
Director of Guest Services
Wildflower Farms, Auberge Resorts Collection
03.2025 - Current
Assistant Director of Rooms
Wildflower Farms, Auberge Resorts Collection
02.2024 - 03.2025
Front Office Manager
Wildflower Farms, Auberge Resorts Collection
04.2023 - 02.2024
Experience Manager
AMANGIRI, AMAN RESORTS
01.2022 - 02.2023
Assistant Front Office Manager
AMANGIRI, AMAN RESORTS
10.2021 - 01.2022
Assistant Camp Manager
AMANGIRI, AMAN RESORTS
06.2021 - 10.2021
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University