Samuel Formholtz
Lorain,OH
Summary
Student Manager with a strong background in policy creation and team coordination, having excelled in roles across campus dining, retail and amusement park operations. Demonstrates proficiency in customer engagement, safety compliance, and project management, leveraging these skills to enhance team performance and guest experiences. Eager to apply critical thinking and team-building skills in dynamic environments while pursuing opportunities for professional growth.
Overview
5
5
years of professional experience
Work History
Grocery Clerk (Curbside Express)
Giant Eagle
Amherst, OH
12.2024 - Current
- Fulfill customer orders and communicate any changes made
- Promptly export order to customer upon arrival
- Review accuracy and quality of completed orders
- Process customer payments and record any technical issues
- Respond to customer concerns, inquiries and complaints and effectively communicate store policy
- Document necessary refunds or customer satisfaction transactions as needed
- Assist customers as needed on sales floor or front end
- Perform end of night duties when closing the department
- Ensure customer satisfaction with both products and the curbside service
Ride Operator (Seasonal)
Cedar Fair
Sandusky, OH
05.2021 - 11.2024
- Ensured safe and efficient operation of 13 amusement attractions
- Directly responded to guest concerns and enhanced visitor experience
- Ensured efficient communication of park/ride policy with guests
- Responded to emergency situations as required
- Trained and certified new associates in park policy and operation of amusement attractions as required
- Supervised operation of amusement attractions when leadership was not present as required
- Completed operations records as required
- Assisted in basic maintenance and cleanliness of various amusement attractions
Student Manager, Campus Dining
University of Notre Dame
Notre Dame, IN
09.2021 - 05.2024
- Supervised student employees at five separate establishments in LaFortune Student Center
- Created policy for student workers at 'The Huddle' division of Campus Dining
- Ensured compliance with Huddle policy
- Provided orientation and training to new student employees
- Coordinated communication between Campus Dining management team and student employees
- Ensured paperwork and records for student employees was up to date
- Created incentives to increase student employment
Team Leader (Seasonal)
Cedar Fair
Sandusky, OH
07.2023 - 08.2023
- Supervised safe and efficient operation of assigned amusement attraction
- Completed training and certification with new associates
- Maintained efficient working relationship with leadership partner
- Ensured associate compliance with park policy
- Directly worked with management to increase efficiency and improve guest experience
- Promptly informed management of any incidents and responded as required
- Intervened in/resolved conflicts between guests and associates
- Performed daily and nightly operational testing and standard safety checks
- Held direct responsibility for ensuring amusement attraction had been properly maintained and tested before daily operation
Student Service Associate, Campus Dining
University of Notre Dame
Notre Dame, IN
02.2021 - 05.2021
- Subway Location
- Assisted in preparation of orders and maintenance of dining area
- Performed quality checks on completed orders
- Performed cleaning tasks according to COVID-19 campus policy
- Responded to customer concerns and provide information regarding the campus
Education
B.A. - Political Science and Economics, Minor of Theology
University of Notre Dame
Notre Dame, IN05-2024
Diploma - undefined
Firelands High School
Oberlin, OH05-2020
Skills
- Microsoft Excel/Powerpoint
- Word Processing/Writing
- Scheduling
- Project Management
- Safety Compliance
- Spanish (Limited Working Proficiency)
- Customer Engagement/Service
- Flexibility
- Critical Thinking
- Team Building
Accomplishments
- Eagle Scout
- Cornerstone and Core Value Awards at Cedar Point
Timeline
Grocery Clerk (Curbside Express)
Giant Eagle
12.2024 - Current
Team Leader (Seasonal)
Cedar Fair
07.2023 - 08.2023
Student Manager, Campus Dining
University of Notre Dame
09.2021 - 05.2024
Ride Operator (Seasonal)
Cedar Fair
05.2021 - 11.2024
Student Service Associate, Campus Dining
University of Notre Dame
02.2021 - 05.2021
Diploma - undefined
Firelands High School
B.A. - Political Science and Economics, Minor of Theology
University of Notre Dame