Samuel Garcia Aray
Help Desk Back Office Specialist
Puerto La Cruz,ANZ
Summary
Paricus benefits from my expertise as a Help Desk Back Office Specialist, where I manage administrative tasks with a focus on team building and effective communication. Currently enrolled at Universidad Bicentenaria de Aragua, I'm pursuing a Licentiate in Clinical Psychology, which enriches my approach to user experience and service delivery. Our success hinges on collaboration and the seamless integration of skills, and my role is to ensure that every issue is addressed promptly. With a blend of technical know-how and psychological insight, I contribute uniquely to enhancing our IT operations and fostering a supportive, empathetic work environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Help Desk Back Office Specialist
Paricus
10.2023 - Current
- Currently serving as a Helpdesk Back Office professional, efficiently managing time-sensitive administrative tasks across various functions
- Demonstrate strong organizational skills and attention to detail while providing prompt and effective support to ensure seamless operations
- Collaborate with cross-functional teams to troubleshoot issues and enhance service delivery, contributing to overall organizational success
Customer & Agent Support Representative
Paricus
04.2023 - 10.2023
- Served as a Customer Support Representative, handling inbound calls and using strong soft skills to resolve customer issues efficiently
- Provided support to agents enrolling new customers, ensuring smooth processes and accurate information
- Maintained a consistently high QA score by delivering exceptional service and adhering to quality standards
Real Estate Agent
Linked Helpers
08.2021 - 01.2022
- Remotely handled inbound calls from potential homebuyers in Nevada, acting as a key filter to assess and prepare clients for bank loan qualification
- Provided guidance on the mortgage process, ensuring clients met necessary financial criteria
- Utilized strong communication, empathy, and problem-solving skills to build trust and rapport, facilitating smoother transactions and increasing client readiness to close deals
Inbound Sales Representative
Atypical Man
11.2020 - 03.2021
- Utilized inbound sales methodology to engage and convert leads through Instagram, selling lifestyle products by addressing customer needs, providing personalized recommendations, and fostering long-term relationships
Sales Representative & Operations Outsourcing
Sinergyz
06.2019 - 06.2020
- Administered E-learning platforms, ensuring smooth operation, user management, and content updates
- Sold B2B marketing products by building and maintaining client relationships, tailoring solutions to business needs, and driving revenue growth through strategic sales efforts
Operations Supervisor
GAR Soluciones
10.2018 - 10.2019
- Managed operations of digital product services, including E-learning platforms, ensuring seamless delivery and optimal user experience
Customer Success Manager
GRW Digital Marketing
08.2018 - 02.2019
- Monitored and reported on the progress of marketing campaigns, providing key insights for strategy adjustments
- Managed lead generation efforts, driving customer acquisition and fostering business growth
Assistant Mechanical Engineer
Hyundai Engineering & Construction Co.,Ltd.
01.2018 - 05.2018
- Supervised the construction of two spherical storage tanks, managing daily tasks and coordinating activities
- Facilitated the approval of work permits, ensuring compliance with safety regulations
- Successfully achieved the construction goal in just four months, exceeding the one-year target
- Led and managed a team of 76 personnel, driving efficiency and collaboration
Education
Licentiate degree - Clinical Psychology
Universidad Bicentenaria De Aragua
08.2024 - 09.2028
Bachelor of Technology - BTech - Instrumentation Technology/Technician
Instituto Universitario de Tecnología de Administración Industrial
01.2019 - 01.2021
Websites
Certification
Professional English Course
Foodie, Workout
Passionate about food, discovering new flavors, I enjoy running and lifting
Timeline
Licentiate degree - Clinical Psychology
Universidad Bicentenaria De Aragua
08.2024 - 09.2028
Help Desk Back Office Specialist
Paricus
10.2023 - Current
Customer & Agent Support Representative
Paricus
04.2023 - 10.2023
Real Estate Agent
Linked Helpers
08.2021 - 01.2022
Inbound Sales Representative
Atypical Man
11.2020 - 03.2021
Sales Representative & Operations Outsourcing
Sinergyz
06.2019 - 06.2020
Bachelor of Technology - BTech - Instrumentation Technology/Technician
Instituto Universitario de Tecnología de Administración Industrial
01.2019 - 01.2021
Operations Supervisor
GAR Soluciones
10.2018 - 10.2019
Customer Success Manager
GRW Digital Marketing
08.2018 - 02.2019
Assistant Mechanical Engineer
Hyundai Engineering & Construction Co.,Ltd.
01.2018 - 05.2018
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