Collaborate with cross functional teams/leadership
Performed reimaging tasks for Windows and Apple devices, solved software troubleshooting tickets, set up new equipment for Faculty and Staff, fixed printers, removed malware, erased and cleaned old equipment for recycling, helped train new employees, delivered and installed equipment, transferred users' data, used JAMF for managing devices, worked on software and hardware issues, recovered lost data, and managed inventory of recycled equipment.
Volunteer
'We are here' Foundation
01.2019 - 01.2022
Performed diagnostics
Identified issues in electronics
Repaired laptops and PCs
Cleaned various devices, and donated laptops and PCs.
Education
Bachelor of Science - Computer Science
Grand Valley State University
Allendale, MI
04.2026
High School Diploma -
Farmington High School
Farmington, MI
06.2022
Skills
Python, HTML5 CSS, JavaScript, Java, SQL, C on Windows, Linux,
Experience using Git for Python code
Created a home NAS with old computer parts
Operated a personal website and server through multiple Raspberry Pi boards
Experience disassembling / assembling laptops, Macbooks, iPhones, and PCs
Maintained / updated / refurbished many Apple products
Experience with Virtual Machines, hypervisors, and Virtualization
Certification
Intro to JavaScript, Microsoft
Networking, Certiport
HTML5 & CSS, Certiport
Networking Security, Certiport
Cybersecurity, Certiport
Computational Thinking, Certiport
Cybersecurity Awareness Training, Amazon
Introduction to Machine Learning, Google
Cisco Certified Support Technician, Cisco
Microsoft Office 365 Certified Associate, Microsoft
Microsoft Word, Outlook, Excel, Powerpoint, Microsoft
Timeline
Lead Desktop Support Technician
Grand Valley State University
02.2023 - Current
Volunteer
'We are here' Foundation
01.2019 - 01.2022
Bachelor of Science - Computer Science
Grand Valley State University
High School Diploma -
Farmington High School
Intro to JavaScript, Microsoft
Networking, Certiport
HTML5 & CSS, Certiport
Networking Security, Certiport
Cybersecurity, Certiport
Computational Thinking, Certiport
Cybersecurity Awareness Training, Amazon
Introduction to Machine Learning, Google
Cisco Certified Support Technician, Cisco
Microsoft Office 365 Certified Associate, Microsoft
Microsoft Word, Outlook, Excel, Powerpoint, Microsoft
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