Kenzie Neal
Brighton,MI
Summary
Proven ability to manage high-stress situations and maintain safety, as demonstrated at Grand Valley State University. Excelled in roles requiring exceptional customer service, communication, and computer proficiency. Adapted to diverse environments, showcasing teamwork and problem-solving skills. Achieved seamless operations by multitasking under pressure, ensuring efficiency and satisfaction.
Overview
5
5
years of professional experience
Work History
Student Police Dispatcher
Grand Valley State University
Allendale, MI
02.2024 - Current
- Served as a point of contact for non-emergency calls, ensuring accurate and timely communication with university police and campus safety personnel.
- Provided critical information to first responders, coordinated with local law enforcement, and effectively managed high-stress situations with professionalism and composure.
- Monitored campus security systems, including surveillance cameras and alarm systems, to maintain a safe environment.
- Maintained detailed and accurate logs of calls, incidents, and officer activity using computer-aided dispatch (CAD) systems.
Childcare Provider
Independant
Rockford And Brighton, MI
07.2020 - 02.2024
- Provided a safe, nurturing, and engaging environment for children ranging in age from 16 months to 13 years old.
- Maintained consistent communication with parents to align on child-rearing goals and progress.
Restaurant Server
The Pound Bar & Grill
Brighton, MI
03.2021 - 08.2023
- Responsible for greeting customers, assigning seating, bussing tables, interacting with the kitchen, and running food to tables.
- Delivered exceptional dining experiences by providing prompt, friendly, and attentive customer service.
- Efficiently managed multiple tables, ensuring timely food and beverage delivery in a fast-paced environment.
- Maintained cleanliness, adhered to food safety regulations, and collaborated with kitchen staff for smooth operations.
Education
High School Diploma -
Brighton High School
Brighton, MI05-2022
Some College (No Degree) - Business General, Minor in Cybersecurity
Grand Valley State University
Allendale, MISkills
- Customer service
- Communication
- Time management
- Artificial Intelligence
- Teamwork
- Problem-solving
- Multitasking under pressure
- Computer Proficiency
- Patience and empathy
- Adaptability
References
References available upon request.
Timeline
Student Police Dispatcher
Grand Valley State University
02.2024 - Current
Restaurant Server
The Pound Bar & Grill
03.2021 - 08.2023
Childcare Provider
Independant
07.2020 - 02.2024
High School Diploma -
Brighton High School
Some College (No Degree) - Business General, Minor in Cybersecurity
Grand Valley State University
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