Samuel Grant
Garland,TX
Summary
Dynamic professional with a proven track record at Sam's Club, adept in customer service and problem-solving. Excelled in roles requiring excellent communication and teamwork, significantly enhancing member experience. Skilled in product merchandising and adept at conflict resolution. Earned international certifications and a presidential volunteer service award, showcasing a commitment to continuous learning and community service.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Sam's Club
Garland, TX
06.2016 - Current
- Greeted members and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for members.
- Helped members complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Learned basic customer service skills with a focus on member relationships.
- Job titles included front end associate, tobacco sales associate, merchandising associate, merchandising team lead, Tire and Battery center team lead.
- With the different titles and departments that I was part of I learned management skills along with maintaining standards and building a goal driven team centered on the company's mission of members first.
Student
ALERT Academy
02.2014 - 07.2016
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Gained international certifications in ANSI, EMS, Fire and Rescue, recovery diving, and search and rescue.
- Received the presidents volunteer service award for over 250 hours of community service while studying.
Installation Specialist
Next Century Screens
Dallas, TX
01.2014 - 08.2015
- Used hand tools, power drills, multi-meters and watt meters.
- Utilized company provided technological tools to maintain and update customer information, repair logs and inventory.
- Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.
- Conducted periodic maintenance inspections as stated by contract or customer.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Implemented creative solutions when faced with unexpected challenges during installations, demonstrating adaptability under pressure.
Education
Bachelor of Science - Cyber Security
Purdue Global University
West Lafayette, IN12-2025
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Relationship building
- Conflict resolution
- Independent judgement
- Product merchandising
- Complaint management
- Customer follow-up
- Goal driven
- Excellent written and verbal communication
Timeline
Retail Sales Associate
Sam's Club
06.2016 - Current
Student
ALERT Academy
02.2014 - 07.2016
Installation Specialist
Next Century Screens
01.2014 - 08.2015
Bachelor of Science - Cyber Security
Purdue Global University