Samuel Gunderson
Minneapolis,United States
Summary
Experienced and enthusiastic professional with track record of success across wide range of industries. Excels at operational efficiency, customer satisfaction, data management and active listening. Trained in team management, streamlining processes and resolving issues in stringent timelines.
Overview
10
10
years of professional experience
Work History
Freelance Work
Self Employed Services
04.2023 - Current
- Review contracts, create quotes for defense companies
- Data entry and compliance for the company to review.
- Reviews avg of 150 emails daily to delegate task, input data and sort out junk
- Implemented processes for quotes/ tasks that took clients 3 hours to now 25 mins
Advising Support Consultant/Records Representative
Capella University
10.2019 - 06.2023
- Collaborated cross-functionally to deliver comprehensive solutions for youth to remain on track through self service tools
- Streamlined internal processes by diagnosing customer complaints; 5-20 calls per day ranging 3-40mins
- Provided financial resources and documentation for low income families, vulnerable adults, young parents and other youth pursuing academic advancements.
- Proactively provides competent cultural solutions to enhance the program experiences
- Developed innovative cultural solutions for clients and company resulting in increased revenue and business growth.
Front Desk Agent
Hilton Embassy Suites
07.2017 - 03.2020
- Efficiently managing check-in and check-out processes for avg 250 guests monthly
- Improved logistical issues and efficiency for guests and company travel/delivery with shuttles to job sites and airport.
- First point of contact for incoming calls and directing inquiries to appropriate personnel as needed.
- Managed inventory quarterly ensuring optimal occupancy rates and revenue generation.
Childcare Assistant
University Of Minnesota - Twin Cities
03.2014 - 06.2017
- Enhanced social skills and cognitive development by organizing group activities and fostering positive interactions.
- Reported for 30 children from ages 2-4 daily habits and social skill's for research.
- Developed and managed individualized care plans
- Promoted emotional well-being with mental health awareness and training
Education
Master of Science - Marriage And Family Therapy
Capella University
Minneapolis, MN06.2025
Bachelor of Science - Psychology
University of Minnesota - Twin Cities
Minneapolis, MN05.2017
Skills
- Data Entry & Collection
- Customer Support
- Project Management
- E-commerce management
- Call Management
- Lesson Plan Development
- Parent Communication
- Cultural Sensitivity
- Behavior management techniques
- Team Management
- Networking
- Attention to Detail
- MS Office
- Customer Service
- Problem Resolution
- Clerical Support
- Excellent Communication
- Appointment Scheduling
Timeline
Freelance Work
Self Employed Services
04.2023 - Current
Advising Support Consultant/Records Representative
Capella University
10.2019 - 06.2023
Front Desk Agent
Hilton Embassy Suites
07.2017 - 03.2020
Childcare Assistant
University Of Minnesota - Twin Cities
03.2014 - 06.2017
Master of Science - Marriage And Family Therapy
Capella University
Bachelor of Science - Psychology
University of Minnesota - Twin Cities
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