Samuel Gutierrez
Hollywood,FL
Summary
Knowledgeable Customer Service Representative with solid foundation in translation services, ensuring accuracy and cultural relevance. Successfully facilitated communication for diverse clients, enhancing mutual understanding and cooperation. Demonstrated proficiency in language nuances and cultural subtleties to deliver precise translations.
Overview
4
4
years of professional experience
Work History
Professional Spanish Translator
Propio Language Services
11.2024 - Current
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Conducted quality control checks on translated content to guarantee accuracy and consistency across all materials.
- Translated and adapted social messaging, online content and marketing collateral.
- Streamlined workflow for colleagues by offering real-time interpretation during meetings and conferences.
- Received close to about 50 calls per day
Security Supervisor
Prosegur
06.2023 - 09.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Communicate to property manager of occurrences from the previous day of all shifts
- Greet tenants entering building and direct them where they need to go
Senior QA Engineer
Campfire
11.2022 - 06.2023
- Ensured high-quality user experiences by evaluating usability, compatibility, accessibility, and performance across multiple platforms and devices.
- Collaborated closely with developers to identify, reproduce, and resolve software bugs.
- Lead QA efforts for the Campfire iOS application, ensuring all releases met strict quality standards
- Designed and executed comprehensive test plans and cases for both new features and regression testing
Senior Segmentation Specialist
Stryker
04.2022 - 11.2022
- Collaborated with sales and customer service departments to ensure alignment of messaging and offers targeted at specific customer segments, resulting in a cohesive brand experience.
- Create cases to be completed using a proprietary case management system
- Review CT scans for conformity to Mako Surgical protocol.
- Segment CT scans using specialized software to create 3D Anatomical Bone Models for use in Robotic Surgery
- Create Pre‐Operative Surgical Plans using the previously created Digital Bone Models for robotically assisted Total Hip and Total Knee Replacement.
- Review CT segmentations and Surgical Plans for accuracy of anatomical landmark selection, and implant sizing and positioning.
- Document all activities according to prescribed methods and procedures
- Follow work instructions exactly to deliver consistent output
Driver
Uber
08.2020 - 04.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Phone Operator
Physicians Group of South Florida
03.2021 - 07.2021
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Scheduling appointments for patients
- Calling companies directly to help patients have medical devices delivered
Education
UNDERGRADUATE COURSEWORK - Electrical Engineering
Florida International University
Miami, FL08-2032
Skills
- TestRail
- Excel
- Problem Solving
- Data Analysis
- Research
- Quality Assurance
- Process Optimization
- Documentation
- Fluent spanish
- Medical translation
- Client communication
Timeline
Professional Spanish Translator
Propio Language Services
11.2024 - Current
Security Supervisor
Prosegur
06.2023 - 09.2024
Senior QA Engineer
Campfire
11.2022 - 06.2023
Senior Segmentation Specialist
Stryker
04.2022 - 11.2022
Phone Operator
Physicians Group of South Florida
03.2021 - 07.2021
Driver
Uber
08.2020 - 04.2022
UNDERGRADUATE COURSEWORK - Electrical Engineering
Florida International University
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