Samuel Guzman
Snellville,GA
Summary
Dynamic and results-driven professional with a proven track record in motivating teams and fostering a positive work environment to achieve ambitious objectives. Committed to cultivating an open and communicative culture that empowers employees to actively contribute to organizational success. Expertise in business operations, specializing in process optimization, project management, and data analysis, ensures streamlined workflows and enhanced operational efficiency. Strong communication, problem-solving, and leadership skills drive team success and consistently meet or exceed organizational goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Independent Contractor
Timeless Verge LLC
Atlanta, Ga
01.2025 - Current
- Developed operational strategies to enhance service delivery and client satisfaction.
- Managed project timelines, ensuring on-time completion of deliverables.
- Collaborated with cross-functional teams to streamline workflow processes.
- Implemented quality control measures to maintain high standards in service output.
- Evaluated project performance metrics to drive continuous improvement initiatives.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Supervisor
Everyday People
Atlanta, Ga
12.2023 - 10.2024
- Coordinated all aspects of store operations, focusing on inventory management and staff productivity.
- Conducted regular assessments and updates of health and safety standards to maintain a secure work environment.
- Investigated and resolved customer and employee issues, ensuring timely and effective solutions to foster a collaborative work environment.
- Facilitated positive interactions with customers to foster loyalty and retention.
- Developed and implemented strategies for effective product knowledge sharing to support sales initiatives.
Rural Carrier
Usps
Gwinnett, Ga
01.2021 - 10.2023
- Coordinated logistics for mail delivery, achieving adherence to USPS standards while maintaining an on-time delivery rate.
- Monitored and optimized delivery and collection operations for U.S. services, consistently achieving high service excellence standards.
- Analyzed customer feedback and developed initiatives aimed at elevating overall satisfaction levels.
- Coordinated and organized delivery schedules, significantly improving efficiency and reducing transit durations.
- Executed mail retrieval operations by hand-delivering outgoing correspondence from customers and gathering letters from collection boxes.
- Executed mail separation processes to streamline transport to relay boxes, supporting subsequent delivery operations.
- Coordinated retrieval of customer mail and organized it for efficient processing and sorting within facility.
Lounge Bartender Lead
National Concessions
Atlanta, GA
02.2016 - 03.2020
- Cultivated a welcoming environment by delivering high-quality customer service, resulting in improved customer satisfaction metrics.
- Conducted interactive training workshops to enhance staff proficiency in various food service tasks.
- Communicated essential goals and expectations to trainees, ensuring alignment with training objectives.
- Administered accounts payable and receivable processes alongside payroll management to support organizational financial health.
- Provided strategic guidance and mentorship to new hires, fostering knowledge of diverse company programs.
- Optimized scheduling of liquor and food products to minimize inventory waste.
- Collaborated in business improvement meetings to develop and execute strategies that streamlined operations and improved efficiency.
Restaurant Manager
CARRABBA's Italian grill
Atlanta, GA
08.2014 - 02.2016
- Directed hiring and staffing initiatives, successfully onboarding ## new employees to strengthen team performance.
- Delivered targeted training sessions for employees, focusing on service quality enhancement and customer satisfaction improvement.
- Monitored inventory levels and executed ingredient orders to replenish stock in freezers, fridges, and pantry.
- Monitored and assessed equipment condition through systematic maintenance checks to ensure reliable operation.
- Monitored cleanliness and setup of restrooms and dining spaces to enhance customer experience and satisfaction.
- Analyzed and regulated financial expenditures and budgets, ensuring operational efficiency alongside substantial cost savings.
Education
Bachelor of Science - Information Technology
American InterContinental University
Atlanta, Ga05-2026
Associate of Science - Psychology
Georgia Perimeter College
Clarkston, GA05-2015
Certification
- First Aid/CPR Certified
Timeline
Independent Contractor
Timeless Verge LLC
01.2025 - Current
Supervisor
Everyday People
12.2023 - 10.2024
Rural Carrier
Usps
01.2021 - 10.2023
Lounge Bartender Lead
National Concessions
02.2016 - 03.2020
Restaurant Manager
CARRABBA's Italian grill
08.2014 - 02.2016
Bachelor of Science - Information Technology
American InterContinental University
Associate of Science - Psychology
Georgia Perimeter College