Samuel Hasson

Oversea all patient and resident experience, customer service, family experience, employee experience, social media, and administrative assistance.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
• Contributed to a positive work environment by maintaining a professional demeanor at all times.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

• Helped teach important social, play and basic life skills such as personal relationship management.
• Implemented behavioral intervention plans created by clinical supervisors.
• Collected session data to aid in treatment planning and assessment.
• Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
• Helped teach important social, play and basic life skills such as personal hygiene management.