Samuel Headley
Kingwood,TX
Summary
Dynamic Field Service Supervisor with a proven track record at Loftin Equipment, skilled in optimizing service delivery and enhancing customer satisfaction. Certified in Scania and Cummins engines, I excel in training teams and implementing process improvements, fostering strong client relationships through effective problem resolution and strategic decision-making.
Overview
12
12
years of professional experience
Work History
Field Service Supervisor
Loftin Equipment
05.2019 - Current
- Supervised field service teams to ensure compliance with safety protocols and operational standards.
- Coordinated equipment installations and repairs, enhancing customer satisfaction and service reliability.
- Trained technicians on best practices for equipment maintenance and troubleshooting procedures.
- Implemented process improvements that increased efficiency in service delivery across multiple sites.
- Managed inventory of tools and parts, optimizing resource allocation for field operations.
- Analyzed service reports to identify trends, driving strategic decisions for operational improvements.
- Collaborated with cross-functional teams to address customer concerns, fostering strong client relationships.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
Mobile Diesel Technician
Milstead Automotive
Spring, TX
05.2014 - 09.2019
Mobile Diesel Technician
Rush Truck Center
Houston, TX
09.2016 - 04.2019
- Diagnosed and repaired diesel engines and related systems efficiently
- Conducted preventative maintenance on heavy-duty trucks to ensure optimal performance
- Utilized advanced diagnostic tools to identify issues and streamline repair processes
- Collaborated with team members to enhance service delivery and customer satisfaction
Education
GED -
Northbrook Highschool
Houston, TXSkills
Service Truck Crane operator
Scania Engine Master Tech
Mitsubishi large bore Certified
John Deere Certified
Kubota Engine Certified
Kohler/Rehlko KD, KDI Engines and generators Certified
Cummins engine Certified
Welding and fabrication
Timeline
Field Service Supervisor
Loftin Equipment
05.2019 - Current
Mobile Diesel Technician
Rush Truck Center
09.2016 - 04.2019
Mobile Diesel Technician
Milstead Automotive
05.2014 - 09.2019
GED -
Northbrook Highschool