Samuel Henderson
Daytona Beach ,FL
Summary
Dynamic Customer Service Associate with a proven track record at Lowe's, enhancing customer satisfaction and resolving complaints with professionalism. Skilled in customer support and relationship building, adept at training associates and elevating team performance. Excelled in managing high-volume queries, significantly boosting brand image through exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Sergice Associate
Lowe's
Port Orange
09.2021 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Enhanced brand image by consistently delivering service beyond expectations.
- Trained new associates in customer service protocols, elevating overall team's performance.
Education
Bachelor Of Arts - Political Science
University of Central Florida
Orlando, FLAssociate Of Arts -
Daytona State College
Daytona Beach, FL05.2023
High School Diploma -
Atlantic High School
Port Orange, FL06.2021
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complaint Handling
- Customer Complaint Resolution
- Safety Regulations
- Teamwork and Collaboration
- Relationship Building
- Calm Under Pressure
- Customer Relations
- Work Prioritization
Timeline
Customer Sergice Associate
Lowe's
09.2021 - 07.2023
Bachelor Of Arts - Political Science
University of Central Florida
Associate Of Arts -
Daytona State College
High School Diploma -
Atlantic High School