Caleb Whitaker
Nashville
Summary
Knowledgeable IT and manufacturing professional with robust background in manufacturing production. Possesses hands-on experience ensuring seamless operations and maintaining high-quality standards. Demonstrated expertise in operating machinery and optimizing production processes. Also a driven Technology Specialist with 1-3 years of experience developing and enhancing technology systems. Talented in engineering infrastructures and maintaining network security. Practiced in translating business owners' requests and developing corresponding technology to meet specifications.
Overview
4
4
years of professional experience
Work History
Tool Rental Associate/Garden Stocking Associate/Customer Service Associate
Home Depot
03.2024 - Current
- Resolved customer inquires and complaints with effective communication with top tier customer service
- Operated and maintained a variety of rental equipment including forklifts, pallet jacks, and specialty tools
- Highly proficient in Home Depot’s POS system.
- Experience using software to track availability, stock levels and locate equipment
- Experience with MS office for data entry task
- Experience inspecting and handling various types of mechanical and powered equipment, from compactors to cement mixers, which requires basic understanding of how they function.
- Troubleshooting and maintenance inspections to ensure equipment is in working order and identifying issues
Customer Service Associate/Backroom Associate
Walmart
08.2021 - 01.2023
- Managed and maintained handheld device used for managing orders using applications and computer software
- Diagnosed and resolved common issues with internal shopping applications, scanners, and mobile printers to ensure a continuous workflow
- Manage POS software for order staging and confirmation, ensuring accurate and efficient transaction processing
- Interacted with and updated company’s internal inventory database to accurately track product availability
- Used internal data and metrics to optimize work processes, exceed performance goals and ensure order accuracy
- Handled and processed incoming raw materials and finished goods with a focus on organization and efficiency
- Maintained precise inventory counts to minimize discrepancies and support production
- Operated pallet jacks and other material handling equipment to move products safely and efficiently
IT Intern Associate
Help Desk Internship
03.2022 - 08.2022
- Experience in troubleshooting using wireshark tool for analyzing networks, powershell for advanced diagnostic and windows troubleshooters for automated technical issues
- Managed and resolved an average of 35+ helpdesk tickets daily using service now tool, consistently meeting team targets for ticket resolution time
- Provided top tier technical support for software and hardware issues, achieving a 95% customer satisfaction
Education
MSIS - Masters Of Science in Information systems
Strayer University
BSIT - Bachelors of Science In Information Technology
UOP, Phoenix Online Campus
04.2024
Skills
- Information Technology Operations
- Software Testing
- Program Development
- Relational Databases
- Operating Systems
- Vulnerability Assessment
- Business Continuity
- Security Policies
- Business Information Systems
- System Development Lifecycle
- Data Structures
- Data Security
- Network Security
- Risk Management
- Governance
- Asset Protection
- Risk Mitigation
- Disaster Recovery
- Technical Support
- Security Fundamentals
- Tech Infrastructure
- Customer service
- Active listening
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
AWARDS
Bachelors of Science in Information Technology Degree (BSIT), 15 Homer Awards From Home Depot representing above and beyond customer service, 2 Utility Awards from Walmart and Home Depot representing my ability to work multiple positions
www.linkedin.com/in/cw-is
Languages
English
Timeline
Tool Rental Associate/Garden Stocking Associate/Customer Service Associate
Home Depot
03.2024 - Current
IT Intern Associate
Help Desk Internship
03.2022 - 08.2022
Customer Service Associate/Backroom Associate
Walmart
08.2021 - 01.2023
BSIT - Bachelors of Science In Information Technology
UOP, Phoenix Online Campus
MSIS - Masters Of Science in Information systems
Strayer University
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