Overview
Work History
Education
Skills
Summary
Accomplishments
Certification
Timeline
Generic

Melissa Maina

Cleveland

Overview

6
6
years of professional experience
1
1
Certification

Work History

Tool Rental Associate

The Home Depot
Highland Heights
03.2023 - Current
  • Provide high-quality customer service for over 100 tool rentals per month.
  • Ensure tools and equipment are maintained in proper working condition.
  • Collaborate with team members to assist with tool inventory and customer inquiries.
  • Developed multitasking and problem-solving skills in a fast-paced retail environment.

Sales Floor Associate

Nordstrom Rack
Beachwood
06.2022 - 01.2023
  • Assisted customers at checkout and provided support on the sales floor.
  • Maintained a clean, organized, and customer-friendly store environment.
  • Delivered attentive service and helped ensure efficient store operations.

Customer Service Cashier

Dave's Supermarket
Highland Heights
04.2019 - 08.2021
  • Performed various store duties, including stocking, bagging, and assisting customers.
  • Promoted to customer service, where responsibilities included handling returns, addressing customer concerns, and ensuring front-end efficiency.
  • Strengthened interpersonal and communication skills in a busy grocery retail setting.

Education

Information Technology

Kent State University
Kent, OH
12-2026

Skills

  • Customer service
  • Languages & Web: C (basic), HTML, CSS
  • Systems: Linux, Windows OS
  • Networking: Network Setup, OSI Model, Troubleshooting, Hardware/Software Configuration
  • Security: Mobile Device Security, Information Security Best Practices, Risk Management
  • Other: File & Directory Management, Interactive Web Page Development, Office Productivity Tools

Summary

Aspiring IT professional pursuing a degree in Information Technology with a focus on cybersecurity. Certified in CompTIA Network+, with a strong foundation in networking, system configuration, and security concepts. Committed to continuous learning and known for reliability, communication skills, and a strong work ethic developed through customer-facing roles.

Accomplishments

  • Dean’s List – Fall 2024

Certification

  • CompTIA Network+ Certified - Certification ID: 6-3C6-6WM7T | Date Earned: July 2025
  • PC Pro Certification - Certification ID: 6-3C6-5DBH9 | Date Earned: May 2025

Timeline

Tool Rental Associate

The Home Depot
03.2023 - Current

Sales Floor Associate

Nordstrom Rack
06.2022 - 01.2023

Customer Service Cashier

Dave's Supermarket
04.2019 - 08.2021

Information Technology

Kent State University

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Melissa Maina