Samuel Hernandez
San Tan,AZ
Summary
Dynamic Shift Leader at Salad And Go with a proven track record in enhancing customer satisfaction and team performance. Skilled in conflict resolution and staff development, I implemented process improvements that boosted order accuracy and increased sales. Committed to fostering a positive work environment while ensuring food safety and service excellence.
Overview
2
2
years of professional experience
Work History
Shift Leader
Salad And Go
San Tan Valley, AZ
11.2023 - Current
- Supervised team members to ensure efficient operation during peak hours.
- Educated staff on maintaining food safety and service quality.
- Monitored inventory levels to maintain optimal stock for daily operations.
- Implemented process improvements that enhanced order accuracy and speed.
- Resolved customer complaints swiftly to enhance satisfaction and retention.
- Conducted regular performance evaluations to promote team development and accountability.
- Coordinated staff schedules to optimize coverage during busy periods.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Trained new staff on food safety protocols and customer service standards.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Enhanced customer experience with introduction of feedback system to gather insights.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Highland Prep
Surprise, AZ05.2022
Skills
Positive attitude
Processing Payment
Fuffiling Online Requests
Team leadership
Problem-solving
Customer service focus
Conflict resolution
Staff development
Timeline
Shift Leader
Salad And Go
11.2023 - Current
High School Diploma -
Highland Prep