Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Hill

Marion,IA

Summary

Goal-oriented leader with a proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service, handle high-volume workloads, drive revenue growth, and increase brand awareness. Expert in motivating top-notch performance with a high-energy approach, keeping employees informed and working hard through monitoring, front-line support, and personal coaching. Focused on staying ahead of demand with a proactive mindset and a good understanding of current market trends.

Overview

6
6
years of professional experience

Work History

Stone Leader

Hawkeye Vapor
05.2025 - Current
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Coordinated clearance events to clear shelf space for new product lines.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.

Business Account Manager

Verizon Wireless
10.2024 - 04.2025
  • Address customer concerns promptly, ensuring timely resolutions to maintain high satisfaction.
  • Manage smooth transitions for customers adopting new features or devices, ensuring seamless integration into their operations.
  • Conduct monthly tech checks to ensure optimal business flow and troubleshoot any potential issues.
  • Develop cost-saving strategies to help clients optimize their business operations and reduce expenses.
  • Consistently exceed FWA goals, demonstrating strong sales performance and achieving company-set targets.

Solutions Specialist

Verizon Wireless
10.2022 - 10.2024
  • Consulted with customers to identify the best plan and device tailored to their needs, ensuring maximum value.
  • Delivered exceptional service, helping customers get the best value for their investment.
  • Managed in-store pickups and ensured efficient completion of back-office tasks to enhance store operations.
  • Consistently exceeded 100% in VHI/BI targets and commission attainment, demonstrating a strong sales performance.
  • Trained both tenured and new representatives to improve store performance and maximize their earnings.

Solutions Specialist

TCC Verizon Authorized Retailer
04.2021 - 09.2022
  • Greet customers with a friendly and professional approach, ensuring a positive first impression of Verizon.
  • Oversee the timely shipment of traded devices, ensuring compliance with operational guidelines.
  • Lead in-store sales efforts while providing exceptional customer support to ensure customer satisfaction.
  • Collaborate with the District Manager to meet and exceed performance goals.
  • Conduct research on new devices to recommend tailored solutions to customers, ensuring they receive the best value.
  • Assess customer accounts and offer personalized solutions for cost-effective mobile services.

WSR

OSL Retail Services Inc
08.2019 - 11.2020
  • Address all customer mobile service needs, ensuring complete satisfaction with service and device options.
  • Assist customers with transferring phone numbers, contacts, and data, ensuring a seamless experience.
  • Facilitate new phone number assignments as per customer requests.
  • Achieved 17 new phones sold in the first month, and 23 new phones in the second month as new lines.
  • Nominated as the top-performing ME in the district during the first three months, with a strong focus on new line sales, achieving 27 new phones sold through USC.

Education

High School - Computer Science

Penn Foster High School
Scranton, PA
12.2021

Skills

  • Customer service
  • Computer literacy
  • Time management
  • Communication skills
  • Leadership
  • Microsoft word
  • Microsoft excel
  • Employee engagement
  • Store operations
  • Team management
  • Customer loyalty and retention
  • Sales floor oversight
  • Store opening and closing
  • Merchandising trends
  • Team leadership
  • Sales promotions
  • Sales promotion

Timeline

Stone Leader

Hawkeye Vapor
05.2025 - Current

Business Account Manager

Verizon Wireless
10.2024 - 04.2025

Solutions Specialist

Verizon Wireless
10.2022 - 10.2024

Solutions Specialist

TCC Verizon Authorized Retailer
04.2021 - 09.2022

WSR

OSL Retail Services Inc
08.2019 - 11.2020

High School - Computer Science

Penn Foster High School

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