SAMUEL HOLIDAY
EASTON,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Field Manager
Berzak Associates Architects
08.1994 - Current
- Performed quality control inspections on phases of field operations.
- Monitored personnel performance to identify opportunities for improvement and develop solutions
- Developed and implemented processes and strategies to achieve operational goals.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
PILOT TRAVEL CENTER
OVERNIGHT SUPERVISOR
12.2020 - 07.2021
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
KIDS PEACE
FOOD SERVICE SUPERVISOR
09.2018 - 03.2020
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ordered new supplies and food to maintain service levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Associate of Arts - Hospitality Administration And Management
Monroe College
The Bronx, NY04.1998
High School Diploma -
JOHN JAY HS
237 7TH AVE BK NY NY 06.1992
Skills
- Daily Facility Operations
IAMA PEPOLE PERSON AND I WORK WELL WITH OTHERS
- Client Satisfaction I AM OPEN TO CHANGE AND WILLING TO COME OUT OF MY COMFRONT TO COMPLETE ATASK OR JOB ASIGNED TO ME
I ENJOY SOCIAL GATHERINGS
I FEEL I WILL BE ABLE TO DO WELL IN THIS NEW POSITION IF THE OPPUNTUINTY AND I AM LOOOKING FORWRD TO THE NEW EXPERINCE .
THANK YOU
Timeline
PILOT TRAVEL CENTER
OVERNIGHT SUPERVISOR
12.2020 - 07.2021
KIDS PEACE
FOOD SERVICE SUPERVISOR
09.2018 - 03.2020
Field Manager
Berzak Associates Architects
08.1994 - Current
Associate of Arts - Hospitality Administration And Management
Monroe College
High School Diploma -
JOHN JAY HS
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