Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Hood

Monroe,GA

Summary

I began studying Information Technology at Colorado Mountain College in 2019 but left after my first year to focus on working full time. Since then, I've gained hands-on experience in the field - building and repairing PCs, providing tech support to local clients,

and troubleshooting hardware and software issues.


I'm currently pursuing my CompTIA A+ certification, with plans to follow up with Network+ and Security+ to expand my skills in networking and cybersecurity. I'm also open to earning other certifications that will help me grow in this field, such as Microsoft MD-102 or Google IT support.


I'm passionate about tech, eager to learn, and ready to contribute to a team where i can continue developing as an IT professional.


Overview

4
4
years of professional experience

Work History

Freelance IT Technician

Myself
12.2023 - Current
  • Provided technical support for local clients and family friends, focusing on troubleshooting Windows OS issues and hardware repair.
  • Installed, configured, and maintained desktop and laptop systems, ensuring clients' hardware and software were up to date.
  • Performed system upgrades, driver installations, and system imaging to optimize performance and reliablilty.
  • Diagnosed and repaired hardware issues (replacing RAM, HDDs, SSDs, power supplies, and other components).
  • Assisted clients remotely using tools like Chrome Remote Desktop, AnyDesk, and TeamViewer, resolving software and configuration problems.
  • Built custom PCs tailored to client needs, ensuring compatibility and system performance.
  • Managed minor server setups and network troubleshooting.
  • Hardware: Desktops, laptops, printers, network devices (routers, switches), custom PC builds.
  • Software: Windows 10/11, Ubuntu/Linux Mint, Office 365, system imaging tools (Clonezilla), remote desktop tools (AnyDesk, Chrome Remote Desktop, TeamViewer).
  • Other tools: Diagnostics software (MemTest, HWMonitor), hardware diagnostics (multimeters, PSU testers)

Sales Associate, Installer

AquaDoc Lake and Pond Management
02.2023 - 10.2023
  • Installed, maintained, and repaired high-end lake and pond fountain systems and aeration units across Georgia.
  • Diagnosed electrical and mechanical issues on-site and performed efficient repairs with minimal downtime.
  • interfaced with clients to explain equipment, upsell services, and ensure satisfaction with installations.
  • Handled equipment transport, site prep, and safety procedures while working independently in the field.
  • Maintained records of service calls, installations, and customer interactions.

Server, Bartender

Las Palmas Mexican Restaurant
01.2021 - 01.2023
  • Delivered fast, friendly service in a high-volume restaurant environment.
  • Handled cash, credit transactions, and customer tabs accurately.
  • Managed multiple tables and bar customers simultaneously while maintaining attention to detail.
  • Resolved guest issues quickly and professionally to ensure a positive dining experience.
  • trained new staff and helped maintain a clean, organized front-of-house enviornment.


Education

Information Technology

Colorado Mountain College
Steamboat Springs, CO

High School Diploma -

Creekview High School
Canton, GA
05-2018

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Windows 10/11 Administration
  • Basic networking (Routers, Switches, IP configuration)
  • Driver & firmware Installation
  • Remote support tools (Anydesk, Chrome Remote Desktop, TeamViewer)
  • Custom PC building and upgrades
  • system imaging & OS reinstallation
  • Strong verbal and written communication
  • Customer service and client interaction
  • Basic Scripting (HTML, CSS, JavaScript)

Timeline

Freelance IT Technician

Myself
12.2023 - Current

Sales Associate, Installer

AquaDoc Lake and Pond Management
02.2023 - 10.2023

Server, Bartender

Las Palmas Mexican Restaurant
01.2021 - 01.2023

Information Technology

Colorado Mountain College

High School Diploma -

Creekview High School

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Samuel Hood