Kwesi Letren
1225 Boston Road Apt 9 Bronx,NY
Summary
With over 14 years experience providing invaluable customer service, I am able to quickly assess and resolve the needs of clientele, along with handling multiple issues that arise unexpectedly within the work environment, whether or not those situations are pressurized. I am a Robustly disciplined and team-oriented individual with the ability to assimilate information in any environment to perform above and beyond expectations put forth by upper management. In addition, I am a hard and diligent worker with a high sense of morality who can always make the ethical choice.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Freelance IT Technician
1225 Boston Road HDFC
Bronx, NY
07.2014 - Current
- Installed and modified new hardware and software.
- Helped address any IT security concerns.
- Advised local clientele with any computer problems they had.
- Assisted with security implementations for the building as a whole.
Whole Foods Associate
Amazon
New York, NY
07.2019 - 05.2020
- Picked up items for customers within the store.
- Transported items to staging area, bag them and store them accordingly.
- Assisted fellow coworkers that were having trouble with their orders.
- Assisted over 20 customers per day that needed directions to specific items in store, or any general questions pertaining to the facility.
- Established and maintained quality control processes.
Recruit
United States Navy
Great Lakes, IL
04.2017 - 09.2017
- Gained knowledge in general military and naval protocol, public safety,first aid, personal health, physical fitness, firefighting, securing an area and keeping watch while on duty.
- Learned invaluable skills of Time Management, Self Discipline, and Teamwork.
- Embodied the definition of Honor, Courage, and Commitment.
Waiter/Server
Exquisite Staffing
New York, NY
10.2013 - 06.2014
- Served food to guest that attended the events at the restaurant and tended to their needs.
- Helped all co-workers (including Managers) that needed assistance whenever my presence was requested.
- Helped the guest get comfortable and took their coats to the coat room.
- Cultivated warm relationships with regular customers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Crew Member/Various Roles
McDonald’s
Bronx, NY
02.2013 - 04.2014
- Attended to all needs of customers.
- Able and willingly performed tasks by other positions and executed them well.
- Multi tasked from being on grill, cooking food, and making orders that were prompted onscreen.
- Cleaned work area to help make food as sanitary as possible for customers.
- Helped all co-workers (including Managers) that needed assistance when I was done with my personal responsibilities.
Crew Member
Little Caesars
Bronx, NY
11.2012 - 02.2013
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
IT Intern
Mount Hope Housing Community Center
Bronx, NY
09.2012 - 01.2013
- Learned organization specific programs and assisted anyone with problems.
- Helped address any IT security concerns.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted IT team members by crafting project research material for implementation.
Clientele Advisor
GameStop
Bronx, NY
10.2011 - 02.2012
- Organized game genres in alphabetical order.
- Handled monetary transactions as a cashier.
- Greeted customers as they entered the store and assisted them with any questions or concerns.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Volunteer
NYPD Explorer Program
Bronx, NY
09.2007 - 06.2009
- Participated in police department program that helped build self-confidence, strength, and discipline through physical exercise and discussions.
- Participated and contributed in community service projects that consisted in overseeing and help over 70 people on multiple occasions.
- Performed patrols in designated areas on foot to identify security and safety issues.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
Education
Health And Office Operations Admin Program -
Strive International
A.S Degree - Applied Sciences, Information Technology, Cyber Security and Forensics
Monroe College
Skills
Project Control & Management
Certification
Microsoft Excel Specialist -Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Whole Foods Associate
Amazon
07.2019 - 05.2020
Microsoft Excel Specialist -Microsoft
04-2018
Microsoft Word Specialist -Microsoft
04-2018
Recruit
United States Navy
04.2017 - 09.2017
Freelance IT Technician
1225 Boston Road HDFC
07.2014 - Current
Waiter/Server
Exquisite Staffing
10.2013 - 06.2014
Crew Member/Various Roles
McDonald’s
02.2013 - 04.2014
Crew Member
Little Caesars
11.2012 - 02.2013
IT Intern
Mount Hope Housing Community Center
09.2012 - 01.2013
Clientele Advisor
GameStop
10.2011 - 02.2012
Volunteer
NYPD Explorer Program
09.2007 - 06.2009
Health And Office Operations Admin Program -
Strive International
A.S Degree - Applied Sciences, Information Technology, Cyber Security and Forensics
Monroe College
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