Anthony Yost
Rustburg
Summary
Highly motivated IT professional with over eight years of customer service and hands-on experience in troubleshooting, imaging, and enterprise support. Skilled in Active Directory, M365, and endpoint management with proven success resolving issues across hardware, software, and networks. Strong communicator with the ability to explain technical concepts to all audiences. Backed by CompTIA A+, Network+, and Security+, and pursuing a B.S. in IT at WGU (expected Dec 2026), eager to make an impact in a dynamic help desk or IT support role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Freelance IT Technician
Self-Employed
01.2021 - Current
- Delivered Tier 1-style on-site and remote troubleshooting for 30+ end users, resolving hardware, software, and networking issues with a 95% first-visit success rate.
- Built and deployed 15+ custom workstations, optimizing performance for both professional and personal use cases.
- Reduced recurring technical issues by documenting 50+ troubleshooting cases into a reusable knowledge base for clients.
- Advised clients on cost-effective hardware/software upgrades, leading to performance improvements and long-term cost savings.
- Troubleshot technical issues with printers, networks, operating systems, and applications.
IT Support Technician
Core Technologies Federated
06.2025 - 11.2025
- Resolved Tier 1 and Tier 2 support tickets through a centralized ticketing system (e.g. Cherwell).
- Imaged and deployed 120+ PCs across 15 state departments, improving system performance and reducing deployment time by 20% while maintaining zero data loss.
- Documented incidents and troubleshooting steps in the ticketing system to improve resolution consistency.
- Maintained compliance with security requirements across three state agencies (VA DOC, State Police, VDOT) without incident.
- Diagnosed hardware and software problems using various troubleshooting techniques.
Education
B.S. - Information Technology
Western Governor's University
Salt Lake City, Utah12.2026
High School Diploma - undefined
Rustburg High School
Rustburg, VA06.2015
Skills
- Problem-solving
- Communication
- Windows
- Linux (Mint, Ubuntu, Kali)
- Active Directory
- Ticketing Systems (Cherwell, Spiceworks, Servicenow)
- System maintenance
- Remote Desktop Support (Bomgar)
- Virtualization
- Imaging & Deployment (SCCM, MDT)
Certification
- CompTIA A+ Certification
- CompTIA Network+ Certification
- CompTIA Security+ Certification
- Google IT Professional Support Certificate
Timeline
IT Support Technician
Core Technologies Federated
06.2025 - 11.2025
Freelance IT Technician
Self-Employed
01.2021 - Current
High School Diploma - undefined
Rustburg High School
B.S. - Information Technology
Western Governor's University