Results-driven IT professional with a Master's in Information Technology and over 4 years of direct experience in IT support and systems administration. Expert in network setup and security infrastructure, proficient in Active Directory and Windows environments. Skilled in technical troubleshooting and documentation, with hands-on experience in high-tech equipment maintenance. Currently advancing cybersecurity expertise through CompTIA Security+ certification.
-Delivered end-to-end IT support and infrastructure setups for local businesses including Giftland Mall, Movietown Cinemas, and Massy Stores.
-Installed and configured secure wired and wireless networks, firewalls, and security camera systems.
-Deployed and maintained desktops, printers, and point-of-sale systems.
-Provided help desk services and technical support for system troubleshooting and upgrades.
-Created documentation for system processes.
-Supported industrial machine maintenance in high-throughput healthcare linen facility.
-Assisted with diagnosing issues in industrial washers, dryers, ironers, and folding equipment.
-Helped track repairs, parts replacements, and performed routine maintenance.
-Provided advanced maintenance and repair on high-tech machinery including fiber laser cutting systems and automated production equipment for a precision steel cutting plant.
-Troubleshot complex electromechanical systems and apply diagnostics to restore functionality.
-Maintained safety, uptime, and performance metrics in a high-demand production environment.
-Relevant Skills: Technical troubleshooting, electrical systems, documentation, teamwork under pressure.