Samuel Howard
Customer Service Managment
Cypress,TX
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 4 years of extensive leadership experience in customer service industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader Manager
Whataburgerfranchise
Houston, TX
02.2022 - Current
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Identified and corrected deficient performance and behavior to achieve maximum productivity.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Increased productivity by 15% and revenue streams by 10% through effective change management practices
Restaurant Shift Manager
Burger King
Houston, TX
12.2020 - 04.2021
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Theatre
Lone Star College System
Spring, TX 08.2022 - Current
High School Diploma -
Cypress Creek High School
Houston, TX 08.2017 - 05.2020
Skills
Staff Management
Schedule optimization
Verbal and written communication
Complaint resolution
Professional telephone demeanor
Timeline
Associate of Arts - Theatre
Lone Star College System
08.2022 - Current
Team Leader Manager
Whataburgerfranchise
02.2022 - Current
Restaurant Shift Manager
Burger King
12.2020 - 04.2021
High School Diploma -
Cypress Creek High School
08.2017 - 05.2020