Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Howard

Customer Service Managment
Cypress,TX

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 4 years of extensive leadership experience in customer service industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Team Leader Manager

Whataburgerfranchise
Houston, TX
02.2022 - Current
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Led employee relations through effective communication, coaching, training, and development.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Identified and corrected deficient performance and behavior to achieve maximum productivity.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Increased productivity by 15% and revenue streams by 10% through effective change management practices

Restaurant Shift Manager

Burger King
Houston, TX
12.2020 - 04.2021
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - Theatre

Lone Star College System
Spring, TX
08.2022 - Current

High School Diploma -

Cypress Creek High School
Houston, TX
08.2017 - 05.2020

Skills

Staff Management

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Timeline

Associate of Arts - Theatre

Lone Star College System
08.2022 - Current

Team Leader Manager

Whataburgerfranchise
02.2022 - Current

Restaurant Shift Manager

Burger King
12.2020 - 04.2021

High School Diploma -

Cypress Creek High School
08.2017 - 05.2020

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Samuel HowardCustomer Service Managment