Samuel Husby
Neenah,WI
Summary
Dynamic Sales Advisor and Customer Service Representative at Bergstrom Automotive, enhancing customer satisfaction and loyalty through exceptional service and sales expertise. Skilled in Microsoft Office and communication, adept at resolving complex issues, and boosting sales through strategic client engagement. Achieved sales increases by leveraging product knowledge and customer relations.
Overview
6
6
years of professional experience
Work History
Sales Advisor
Bergstrom Automotive
2022.10 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Customer Service Representative
Kwik Trip
2019.06 - 2022.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Planet Fitness
2018.04 - 2019.07
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Master Of Science - Sports Management
University of Wisconsin - Parkside
Kenosha, WI12.2021
Bachelor Of Science - Marketing Communications
University of Wisconsin - River Falls
River Falls, WI05.2018
Skills
Microsoft Office
Communication Skills
Writing
Sales experience
Customer Relations
Client Service
Till counting
Cash Handling
Timeline
Sales Advisor
Bergstrom Automotive
2022.10 - Current
Customer Service Representative
Kwik Trip
2019.06 - 2022.10
Customer Service Representative
Planet Fitness
2018.04 - 2019.07
Master Of Science - Sports Management
University of Wisconsin - Parkside
Bachelor Of Science - Marketing Communications
University of Wisconsin - River Falls
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