Samuel Ingraldi
Saluda,VA
Summary
Currently employed in the civilian sector as an HVAC service technician, which is a fast paced, physically demanding, and detail oriented trade. My employers rely on me to deliver consistent and satisfactory results while also handling customer relations on the jobsite. Employed as well in the VARNG as an Infantryman, currently assigned as an M249 gunner, which is also a physically and mentally taxing duty. I am relied upon by my team leader, as the senior non-NCO of the fireteam, to be capable of deploying the squad's most casualty producing weapon with speed and accuracy.
Overview
7
7
years of professional experience
Work History
Service Technician
Ryman's Inc.
06.2021 - Current
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Inspected equipment to diagnose operational issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Was responsible for the operation and maintenance of a company vehicle.
- Handled front end interaction with a diverse group of home and business owners.
Infantryman
VARNG
02.2020 - Current
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained to respond to emergencies with speed, efficiency, and knowledgeable assistance.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained new infantry soldiers on standard operating procedures.
- Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
- Participated in multiple large-scale training operations with multi-national forces.
- Deployed to East Africa in support of OEF as a member of the East Africa Response Force.
Maintenance Technician
Peninsula Heating And Air
09.2018 - 05.2021
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Was responsible for forward-facing customer-service oriented interactions with a varied group of home and business owners.
Shift Leader
Chick-fil-A
08.2016 - 09.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Was responsible for the operation and maintenance of multiple small appliances.
Education
High School Diploma -
Home Schooled
Yorktown, VA06.2017
Skills
- System Layouts
- Customer Relationship Management
- Complex Repair Planning
- Physically capable of hard labor
- Firearms Employment
- Mechanical Aptitude
- Mission Preparation
- Fireteam Operation
Timeline
Service Technician
Ryman's Inc.
06.2021 - Current
Infantryman
VARNG
02.2020 - Current
Maintenance Technician
Peninsula Heating And Air
09.2018 - 05.2021
Shift Leader
Chick-fil-A
08.2016 - 09.2018
High School Diploma -
Home Schooled
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