Samuel J. Biron
Orlando
Summary
Experienced in interpersonal communication, resiliency, patience, attention to detail, quick thinking, multitasking, and teamwork. Well-rounded skill set. In-depth knowledge and philosophy of providing quality customer service to foster customer trust, confidence, and patronage. Comprehensive background with computers. Competencies in mathematics and problem-solving. Advanced user of Microsoft 365, Crunchtime, and Compete. Skilled at leveraging technology to streamline processes. Team player providing assistance and input into managerial and training duties. Deliver exceptional wine service and create memorable guest experiences using extensive wine knowledge to make informed recommendations. Maintain a polished service environment and demonstrate excellent interpersonal communication skills.
Overview
10
10
years of professional experience
Work History
WineServer/Supervisor/Alcohol Inventory Management
Cooper's Hawk Winery and Restaurant
09.2020 - Current
- Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
- Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
- Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
Shift Leader/Trainer
Uncle Maddio’s Pizza
02.2018 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Supervisor/Trainer/Server
OAKMONTE VILLAGE AT LAKE MARY
02.2015 - 08.2017
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
Bachelors in Business Management - College of Business
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL12-2025
Skills
- Customer service
- Staff management
- Training and mentoring
- Inventory counts
- Inventory review
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Critical thinking
- Active listening
Timeline
WineServer/Supervisor/Alcohol Inventory Management
Cooper's Hawk Winery and Restaurant
09.2020 - Current
Shift Leader/Trainer
Uncle Maddio’s Pizza
02.2018 - 03.2020
Supervisor/Trainer/Server
OAKMONTE VILLAGE AT LAKE MARY
02.2015 - 08.2017
Bachelors in Business Management - College of Business
UNIVERSITY OF CENTRAL FLORIDA
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